VA Mobile App Intake

 

VA Mobile App Intake

Step 1

First things first: Request approval and learn what documentation is required.

Before you can publish your app to any of the OCC App Publishing Options, you must obtain approval for your app project by completing the VA Mobile App Intake (VA Network access required).

There are three internal classifications of apps. You will need to read the definitions below to determine which classification your app falls under. There is general information you will need to be prepared to complete regardless of whether your app is classified as an OCC App, a VA-Sponsored App, or a Third Party App.

General Information

  • A high level executive summary: Be prepared to describe the app as you would in the description field of an app store download page, the target audience(s) and the job the app helps the target audience(s) accomplish.
  • App platform(s).
  • App audience(s).
  • The address(es) for the app: native/web URL, Apple App Store URL, and/or Google Play URL, if applicable.
  • Whether the app is informational or educational only in purpose.
  • What features or capabilities does the app have over similar apps that already exist and are listed on the VA Mobile App Store.
  • Where does a user get technical support for the app and be prepared to provide detailed support instructions.
  • Is the app required to be behind the VA firewall in order to use. If so, be prepared to identify logon method(s) required for the app: ID.me, MyHealtheVet Premium, DS Logon.
  • Review the OCC App Publishing Options, so you can be prepared to request which OCC App Catalogs you want your app published on.

OCC App

  • Project Manager (PM) and Contracting PMs Contact Info.

If not an OCC App, be prepared to answer whether VA funds were used to purchase the app or license the app.

VA-Sponsored Apps and Third Party Apps

  • Be prepared to have the person and office sponsoring these apps contact info.
  • Be prepared to agree to review the content published for the app bi-yearly and the apps continued relevance for the intended target audience(s) if approved on the VA Mobile App Store.
  • Which company makes the app.
  • The vendor address.

Once OCC decides the app is approved, a workflow is triggered. If the app is an OCC App, you will receive an information packet and MAP account instructions. If it is not approved, you will receive an email from OCC explaining why your app was not approved. Once approved, be prepared to provide additional metadata to include VA branded icon, high-quality screenshots, and selection of appropriate app categories for your app audience to easily find the app.

Once your app has been published to one or multiple of the OCC App Publishing Options, you may need edits and/or updates. Please contact: OCCVAMobileIntakeSupport@va.gov.

Once your request has been reviewed by the committee, you will receive additional information on how to provide the documentation required to publish your app. Reviewing all the information on the OCC VA Mobile Developer Portal will be helpful in determining the required workload and/or level of effort to get your app through the various Development Stages.

Step 2

Next step: Discover app publishing avenues!

Once approved and documentation received, it's time to publish your app!

The Office of Connected Care (OCC) has many application publishing options, which include the following:

  • VA Mobile Enterprise App Store (external),
  • Appropriate Launchpad (Veteran (external) or Staff (internal),
  • the Digital Prescription Pad (DPP) (external feature of mobile.va.gov) and the
  • Patient Video Tablets (PVTs) (internal).

The mobile.va.gov/appstore is an external app store. Veterans and other staff can access it from their personal devices or any smart mobile devices. There are other avenues to publishing apps outside of OCC. The VA App Catalog (mdm.va.gov) is an internal app store and accessible by only GFE devices which are enrolled in VA's EMM (Enterprise Mobility Management). This store is managed by the VA Enterprise Mobility Team (Solution Delivery Mobility and Endpoint Engineering Team). There are also commercial app stores, Apple App Store and Google Play. These publishing avenues outside of OCC, have different POCs and processes to follow as noted below.

OCC App Ownership

OCC Apps

OCC apps are developed by the VHA Office of Connected Care in close cooperation with the VA Office of Information and Technology (OIT). They have passed extensive review and testing to ensure that they comply with all Federal and VA requirements for safety, security, and usefulness, as outlined in the Developer Portal. Only tested and approved apps display VA’s Mobile App logo or appear as a VA app in app stores. They are tools for Veterans, their Caregivers, and VA staff. The app development teams manage their projects and deliverables on the Mobile App Platform (MAP).

OCC PMs can suggest an app for consideration through the VA Mobile App Intake (VA Network access required).

VA-Sponsored Apps

The VA Mobile Enterprise App Store may also include apps built or contracted by the VA that originate outside the Office of Connected Care (OCC). They have passed all necessary VA requirements and testing to ensure that they meet Federal and VA requirements for safety, security, and usefulness, as outlined in the VA Software Compliance Requirements of the Developing VA Apps overview.

If you are a VA organization and are planning or developing an app you want to display in the VA App Store as a VA-branded app, it must comply with VA standards. You must upload your code to VA’s VA Mobile Framework (VAMF) for testing and release.

VA organizations can suggest an app for consideration through the VA Mobile App Intake (VA Network access required).

Third Party Apps

The VA Mobile Enterprise App Store may also include links to apps produced outside the VA. These are apps a VA sponsor has recommended as useful. Listed Third Party Apps do not connect to the VA network and VA does not ensure that these apps are safe or secure.

VA sponsors can suggest an app for consideration through the VA Mobile App Intake (VA Network access required).

Pathways to Publishing

OCC App Publishing Options

The Office of Connected Care (OCC) provides several places to publish an app outside of the commercial app stores and VA App Catalog (mdm.va.gov) depending on the audience or security restrictions. The OCC manages the VA Mobile Enterprise App Store, the Veteran and Staff Launchpads, companion apps to the VA Mobile Enterprise App Store, the Digital Prescription Pad (DPP), and the Patient Video Tablets (PVTs). The request will be reviewed, if additional information is needed you will be contacted.

VA Mobile Enterprise App Store (EAS)

The Office of Connected Care (OCC) manages the VA Mobile Enterprise App Store, an external app store. Current app intake allows for access to 40+ apps specifically created for Veterans and their Health Care Professionals. The VA Mobile Enterprise App Store is a 'one stop shop' for all VA apps and makes it easy to find apps created or recommended for our Veteran and Healthcare Professional targeted audiences, cancelling the need to go to commercial app stores to search and retrieve amongst millions+ apps the VA apps created specifically for them.

Each app on the VA Mobile Enterprise App Store has a content detail page that includes an app description, instructions for logon (if needed), screenshots, training materials, and a way to provide feedback to VA about the app.

VA Mobile App Intake (VA Network access required).

Supported Platforms Android, iOS, Web
Supported Ownership OCC Apps, VA-Sponsored Apps, Third Party Apps
Type External VA App Store

VA Veteran Launchpad

The Office of Connected Care (OCC) manages the VA Veteran Launchpad, an external companion app to the VA Mobile Enterprise App Store, tailored to Veterans and their Caregivers audiences to find and use VA apps. The VA Launchpad organizes VA apps and capabilities into categories to help Veterans and their Caregivers more easily find the tools VA has made available to them. The links to each app automatically appears in the VA Launchpad, allowing Veterans and their Caregivers a single location to view all applications available in a single location.

VA Mobile App Intake (VA Network access required).

Suported Platforms Android, iOS, Web
Supported Ownership OCC Apps, VA-Sponsored Apps, Third Party Apps
Type External VA App

VA Staff LaunchPad

The Office of Connected Care (OCC) manages the VA Staff Launchpad, an internal companion app to the VA Mobile Enterprise App Store, containing VA iOS and web apps tailored for care teams. Android apps do not work while on the VA network. The content detail pages are passed from the VA Mobile Enterprise App Store to the Launchpad app. The app organizes apps into categories.

The VA Staff Launchpad is available in the VA App Catalog on your GFE iPhone or iPad.

VA Mobile App Intake (VA Network access required).

Supported Platforms GFE iOS, Web
Supported Ownership OCC Apps, VA-Sponsored Apps, Third Party Apps)
Type Internal VA App

Digital Prescription Pad

The Office of Connected Care (OCC) manages the Digital Prescription Pad (DPP), an external 'shopping cart' type of feature on the VA App Store where users select their favorite apps, then either print it out or email it to themselves and others. The Digital Prescription Pad (DPP) allows VA Staff to search, identify, and provide a "prescription" for patients regarding which tool (or combination of tools) have been selected to support their care. It includes a list of all VA Connected Health Care products, categorized by content areas (weight loss, smoking cessation, pain, etc.) functionality (synchronous telehealth, secure messaging etc.), whether password protection is available, if authentication credentials are required for use, platform(s) product is available in (iOS, Android, web), existence of corresponding training materials, and whether the product is intended for use in treatment or self-care.

Supported Platforms Android, iOS, Web
Supported Ownership OCC Apps, VA-Sponsored Apps, Third Party Apps
Type External mobile.va.go/appstore VA Feature

 

Patient Video Tablets (PVTs)

The Office of Connected Care (OCC) manages the Patient Video Tablets (PVTs),a locked down internal tablet for Veterans. Any app including third party or Non-VA publicly available applications requested to be installed on PVTs requires approval by the Tablet Workgroup and final sign-off by Dr. Heyworth. Once approved, these apps will be available for install on PVTs either by auto install or on-demand. When intaking apps for PVTs, the scope of apps presented to Veterans' PVTs is determined, i.e. all PVTs (eg. VVC), specific PVT identified use-cases, or individually approved PVTs (HT Medtronic – Net Response app).

Supported Platforms GFE iOS
Supported Ownership CC Apps, VA-Sponsored Apps, Third Party Apps
Type Internal VA App Store

Publishing Apps Outside of OCC

Outside of ways to publish an app within OCC, the VA provides a VA App Catalog (mdm.va.gov) as well as a process to publish apps on commercial app stores depending on the audience or security restrictions. The apps on the commercial app stores are considered Informational or Education apps because they do not require a VA network connection nor require interfacing with any VA network systems or databases. Informational or educational apps do not provide personal information or private health information about the user. 

VA App Catalog

This app intake process is outside of OCC. This process is managed and supported by the Mobile and Endpoint Engineering Team. Only VA approved apps are on the VA App Catalog, which means they have been approved to interact with VA Data. Applications need to go through a security assessment before they can be added to the VA App Catalog. These apps are only available on EMM Enrolled GFE mobile devices (iPhones and iPads). Most applications found on the VA App Catalog are part of Apple's VPP (Volume Purchase Program).

ESE Mobile App Intake (VA Network access required).

VA Supported Platforms iOS, Web
Supported Ownership Mobile and Endpoint Engineering
Type Internal VA App Store

Google Play

This app intake process is outside of OCC. Read thru and follow the directions in https://wiki.mobilehealth.va.gov/display/PDFMA/Google+Play+Store+SOP for Android apps. Please note that all required items and all 1st time items mentioned in each SOP are required in order to get the app initially into the Google Play Store. If any of the required items are not provided, then the Google Play Store will not make the app available for testing or production use.

 

Supported Platforms Android
Supported Ownership Office of Information Technology (OIT) Mobile Application Program
Type External Commercial App Store

Apple App Store

This app intake process is outside of OCC. Read through and follow the directions in https://wiki.mobilehealth.va.gov/display/PDFMA/Apple+App+Store+SOP for iOS apps. Please note that all required items andall 1st time items mentioned in each SOP are requiredin order to get the app initially into the Apple App Store. ​​​​​​​If any of the required items are not provided, then the Apple App Store will not make the app available for testing or production use.

 

Supported Platforms iOS
Supported Ownership Office of Information Technology (OIT) Mobile Application Program
Type External Commercial App Store
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