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Get Your Secure Logon

 

Signing in to VA Apps

Many VA apps access your VA Electronic Health Record (EHR). To protect the information in your EHR, these apps require you to sign in using a secure sign-in partner: DS Logon Level 2 (Premium), ID.me, or My HealtheVet Premium.

 

To learn more about each secure sign-in partner and the process for signing in, select the account type you would like to use:

DS Logon Section

Access Instructions

When you sign in to a VA app that connects to your EHR, DS Logon sends you a single-use PIN via text message or phone call. This provides an extra level of security for your health information.

Follow the below instructions to sign in using DS Logon:

  1. Access the connected app of your choice from the VA App Store.
  2. You will arrive at an Identity Provider Selection screen. Select DS LOGON.
  3. You will arrive at a Secure Login Redirect screen.
  4. Select Accept to proceed, or select Cancel to return to the Identity Provider Selection screen.
  5. If you select Accept, you will arrive at a DS Logon screen.
  6. Type your DS Logon Level 2 (Premium) Account username and password, and then select Login.
  7. You will then be asked how you would like to receive your single-use PIN. You can receive either a text or a phone call. Select the circle under Text or Phone Call next to the phone number you would like to be contacted at, and then select Continue.
  8. Enter the five-digit PIN that you received through text or phone call, and then select Continue.
  9. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. Select Accept, and you will proceed into the app.

Get a DS Logon Level 2 (Premium) Account

DS Logon is a secure ID that allows you to access multiple VA and Department of Defense (DoD) websites and apps using a single username and password. A DS Logon Level 1 (Basic) account provides access to some features on some websites. A DS Logon Level 2 (Premium) account is required before you can view personal information in VA and DoD systems. VA apps that connect to VA’s EHR require a DS Logon Level 2 account.

DS Logon accounts are available for service members, Veterans, and caregivers. If you do not have a DS Logon account, or you are not sure, you can register, verify, or update your DS Logon account at the DoD DS Logon Access Center.

To acquire a DS Logon Level 2 (Premium) account, you’ll need to verify your identity in person at a VA regional office, over the phone, or by video appointment.

For additional information on the verification process, visit the My Access Center DS Logon Quick Guide.

Webinar on the benefits of DS Logon:

Quick summary of DS Logon:

ID Me Section

Access Instructions

  1. Access the connected app of your choice from the VA App Store
  2. You will arrive at an Identity Provider Selection screen. Select ID.me.
  3. You will arrive at a secure login redirect screen. Select Accept to continue to ID.me. Selecting Cancel will return you to the Identity Provider Selection screen.
  4. From the ID.me page, you can sign in by entering your email address and password, and selecting Sign in, or signing in via Facebook, Google, or LinkedIn. If you don’t have an ID.me account, select Sign up for an account to create an account. If you forgot your password, you can reset it by selecting Forgot your password?
  5. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. Select Accept, and you will proceed to the app.

If you do not have an ID.me account, or you are not sure, visit the ID.me About Us page.

My HealtheVet Section

Access Instructions

  1. Access the connected app of your choice from the VA App Store. You will arrive at an Identity Provider Selection screen. Select My HealtheVet.
  2. You will arrive at a sign-in screen. Enter your My HealtheVet Premium account user ID and password and select Log In. You can also:
    • Select Forgot User ID? to retrieve your user ID.
    • Select Forgot Password? to retrieve your password.
  3. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. Select Accept, and you will proceed to the app.

If you do not have a My HealtheVet Premium account, or you are not sure, visit the My HealtheVet User Sign In page.

Webinar My HealtheVet - Put a Premium on Your Health:

Time: 4:20 minutes

Veterans
  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)