Logging into VA Apps
Many VA apps access your VA Electronic Health Record (EHR) and therefore, for your security, require you to enter ID.me, DS Logon Level 2 (Premium) or My HealtheVet Premium account credentials to log in. To learn more about the steps to log in, tap the account type you would like to use:


Access Instructions
DS Logon uses two-factor authentication, requiring you to enter a single-use pin sent to you by text message or over the phone. Follow the below instructions to get started:
- Access the app from the VA App Store.
- You will arrive at an Identity Provider Selection screen, and tap DS LOGON.
- You will arrive at a Secure Login Redirect screen.
- Tap Accept to proceed, or tap Cancel to return to the Identity Provider Selection screen.
- If you tapped Accept you will arrive at a DS Logon screen. From this page, you can:
- Type your DS Logon Level 2 (Premium) Account username and password, and tap Login.
- You will then be asked how you would like to receive your single-use pin. You can receive either a text message or a phone call. Tap the circle under text or phone call next to the phone number you would like to be contacted at, and tap Continue.
- Enter the 5-digit pin that was sent by text message or over the phone, and tap Continue.
- After you log in, you will see a license agreement screen. Read the End User License Agreement (“EULA”) and Notice of Privacy Practices (“Notice”). Tap Accept, and you will proceed into the app.
Get a DS Logon Level 2 (Premium) Account
DS Logon is a secure ID that allows you to log in to multiple VA and DoD websites and apps using a single username and password. A DS Logon Level 1 (Basic) Account provides access to some features on some websites. A DS Logon Level 2 (Premium) Account is required before you can view personal information in VA and DoD systems. Any VA App that connects to VA’s Electronic Health Record (EHR) requires a DS Logon Level 2 Account.
DS Logon Accounts are available for Servicemembers, Veterans and Caregivers. If you do not have a DS Logon, or you are not sure, you can register, verify or update your DS Logon Account at the DoD DS Logon Access Center.
For your security, the process for acquiring a DS Logon Level 2 Account requires your identity to be authenticated through: 1) In-person proofing at a VA Regional Office, 2) VA telephone proofing, or 3) Remote proofing.
For additional information on the proofing process, visit the My Access Center DS Logon Quick Guide.
NOTE: Even if you have a My HealtheVet Premium Account, you will still need to register for a DS Logon Level 2 Account to access any VA App that links to your VA electronic health record.
Webinar on the benefits of DS Logon:
Quick summary of DS Logon:

Access Instructions
- Access the app.
- You will arrive at an Identity Provider Selection screen, and tap MY HEALTHEVET.
- You will arrive at a Login to My HealtheVet screen.
- Log in by entering your My HealtheVet Premium Account User ID and password and tapping Login. You can also:
- Tap Forgot User ID? to retrieve your User ID.
- Tap Forgot Password? to retrieve your password.
- After you log in, you will see a license agreement screen. Read the End User License Agreement (“EULA”) and Notice of Privacy Practices (“Notice”). Tap Accept, and you will proceed into the app.
If you do not have a My HealtheVet Premium account, or you are not sure, visit https://www.myhealth.va.gov/mhv-portal-web/user-login.
Webinar My HealtheVet - Put a Premium on Your Health:
Time: 4:20 minutes

Access Instructions
- Tap Accept to proceed, or tap Cancel to return to the Identity Provider Selection screen.
- If you tapped Accept you will arrive at an ID.me Sign In screen. From this page, you can:
- Log in by either:
- Entering your email address and password, and tapping Sign in.
- Signing in via: Facebook, Google or LinkedIn. Tap the option you prefer, and enter your login information.
- Tap sign up for an account to create an account.
- Tap Forgot your password? to reset your password.
- Tap What is ID.me?, Terms of Service and Privacy Policy at the bottom of the screen to learn more.
- After you log in, you will see a license agreement screen. Read the End User License Agreement (“EULA”) and Notice of Privacy Practices (“Notice”). Tap Accept, and you will proceed into the app.
- Access the app.
- You will arrive at an Identity Provider Selection screen, and tap ID.ME.
- You will arrive at a Secure Login Redirect screen.
If you do not have an ID.me account, or you are not sure, visit https://www.id.me/about.
Contact Help Desk
Veterans
- (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
- (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
- (866) 651-3180 (24 hours a day, 7 days a week)