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Get Your Secure Logon

 

Logging into VA Apps

Many VA apps access your VA Electronic Health Record (EHR) and therefore, for your security, require you to enter ID.me, DS Logon Level 2 (Premium) or My HealtheVet Premium account credentials to log in. To learn more about the steps to log in, tap the account type you would like to use:

 

DS Logon Section

Access Instructions

DS Logon uses two-factor authentication, requiring you to enter a single-use pin sent to you by text message or over the phone. Follow the below instructions to get started:

  1. Access the app from the VA App Store.
  2. You will arrive at an Identity Provider Selection screen, and tap DS LOGON.
  3. You will arrive at a Secure Login Redirect screen.
  4. Tap Accept to proceed, or tap Cancel to return to the Identity Provider Selection screen.
  5. If you tapped Accept you will arrive at a DS Logon screen. From this page, you can:
  6. Type your DS Logon Level 2 (Premium) Account username and password, and tap Login.
  7. You will then be asked how you would like to receive your single-use pin. You can receive either a text message or a phone call. Tap the circle under text or phone call next to the phone number you would like to be contacted at, and tap Continue.
  8. Enter the 5-digit pin that was sent by text message or over the phone, and tap Continue.
  9. After you log in, you will see a license agreement screen. Read the End User License Agreement (“EULA”) and Notice of Privacy Practices (“Notice”). Tap Accept, and you will proceed into the app.

Get a DS Logon Level 2 (Premium) Account

DS Logon is a secure ID that allows you to log in to multiple VA and DoD websites and apps using a single username and password. A DS Logon Level 1 (Basic) Account provides access to some features on some websites. A DS Logon Level 2 (Premium) Account is required before you can view personal information in VA and DoD systems. Any VA App that connects to VA’s Electronic Health Record (EHR) requires a DS Logon Level 2 Account.

DS Logon Accounts are available for Servicemembers, Veterans and Caregivers. If you do not have a DS Logon, or you are not sure, you can register, verify or update your DS Logon Account at the DoD DS Logon Access Center. To find out more, watch the How to Get a DS Logon video to learn how to register for a Level 2 eBenefits/DS Logon account or access the DS Logon Education App.

For your security, the process for acquiring a DS Logon Level 2 Account requires your identity to be authenticated through: 1) In-person proofing at a VA Regional Office, 2) VA telephone proofing, or 3) Remote proofing.

For additional information on the proofing process, visit the My Access Center DS Logon Quick Guide.

NOTE: Even if you have a My HealtheVet Premium Account, you will still need to register for a DS Logon Level 2 Account to access any VA App that links to your VA electronic health record.

Webinar on the benefits of DS Logon:

Quick summary of DS Logon:

 

My HealtheVet Section

Access Instructions

  1. Access the app.
  2. You will arrive at an Identity Provider Selection screen, and tap MY HEALTHEVET.
  3. You will arrive at a Login to My HealtheVet screen.
  4. Log in by entering your My HealtheVet Premium Account User ID and password and tapping Login. You can also:
    • Tap Forgot User ID? to retrieve your User ID.
    • Tap Forgot Password? to retrieve your password.
  5. After you log in, you will see a license agreement screen. Read the End User License Agreement (“EULA”) and Notice of Privacy Practices (“Notice”). Tap Accept, and you will proceed into the app.

If you do not have a My HealtheVet Premium account, or you are not sure, visit https://www.myhealth.va.gov/mhv-portal-web/user-login.

 

ID Me Section

Access Instructions

  • Tap Accept to proceed, or tap Cancel to return to the Identity Provider Selection screen.
  • If you tapped Accept you will arrive at an ID.me Sign In screen. From this page, you can:
  • Log in by either:
    • Entering your email address and password, and tapping Sign in.
    • Signing in via: Facebook, Google or LinkedIn. Tap the option you prefer, and enter your login information.
  • Tap sign up for an account to create an account.
  • Tap Forgot your password? to reset your password.
  • Tap What is ID.me?, Terms of Service and Privacy Policy at the bottom of the screen to learn more.
  • After you log in, you will see a license agreement screen. Read the End User License Agreement (“EULA”) and Notice of Privacy Practices (“Notice”). Tap Accept, and you will proceed into the app.
  1. Access the app.
  2. You will arrive at an Identity Provider Selection screen, and tap ID.ME.
  3. You will arrive at a Secure Login Redirect screen.

If you do not have an ID.me account, or you are not sure, visit https://www.id.me/about.