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Use VA Video Connect Without Cellular Data Charges

AT&T, SafeLink by TracFone, T-Mobile, and Verizon help Veteran subscribers avoid data charges when using VA Video Connect on their networks. This enables Veterans to access their VA care teams through telehealth with fewer worries about data fees.

AT&T

Customers of AT&T with limited data plans will not incur data charges while using VA Video Connect on the AT&T mobile network. Video visits using VA Video Connect are automatically recognized; no action is required by the user.

NOTE: For AT&T’s unlimited plans, there are no additional data charges to use VA Video Connect.

Use of the VA Video Connect app may still result in data charges if the AT&T subscribers are connecting to VA Video Connect through a Virtual Private Network (VPN). In addition, use of VA Video Connect may result in data charges if customers roam off the AT&T network.

An entity being listed as a participating provider does not mean or imply that VA endorses the entity, its views, or any products or services it may provide. For questions about your cellular bill, please contact AT&T at 800-331-0500.

VA Partnerships and AT&T Press Release

Verizon

Customers of Verizon with limited data plans will not incur data fees while using VA Video Connect on the Verizon 4G LTE network*. Video visits using VA Video Connect are automatically recognized; no action is required by the user.

NOTE: For Verizon’s unlimited plans, including all its 5G plans, there are no additional data fees to use VA Video Connect; however, VA Video Connect data can count toward a data down-speeding limit depending on a customer’s purchased data plan.

In the following situations, use of VA Video Connect may still result in data charges if the Verizon subscribers are:

  • Roaming: Both domestic and international roaming on the Verizon Wireless network will incur data charges.
  • Connecting to VA Video Connect through a Virtual Private Network (VPN).

An entity being listed as a partner does not mean or imply that VA endorses the entity, its views, or any products or services it may provide. For questions about your cellular bill, please contact Verizon at 800-922-0204.

VA Partnerships and Verizon

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SafeLink by TracFone

Customers of SafeLink, who own a SafeLink phone that uses the T-Mobile network*, will not incur data fees while using VA Video Connect on the T-Mobile 3G, 4G/LTE, and 5G networks. Data use related to VA Video Connect does not count toward the customer’s high-speed data balance. Video visits using VA Video Connect are automatically recognized; no action is required by the user.

NOTE: SafeLink customers can determine their underlying network provider and instructions on how to avoid data charges by texting VETAPP to 611611.

In the following situations, use of VA Video Connect may still result in data charges if the SafeLink by TracFone subscribers are:

  • Roaming: Both domestic and international roaming off the TracFone network will incur data charges.
  • Connecting to VA Video Connect through a Virtual Private Network (VPN).

An entity being listed as a partner does not mean or imply that VA endorses the entity, its views, or any products or services it may provide. For questions about your cellular bill, please contact TracFone at 800-SafeLink (723-3546).

VA Partnerships and SafeLink by TracFone Press Release

 

T-Mobile, Metro by T-Mobile and Sprint

NOTE: Due to the acquisition of Sprint by T-Mobile, Sprint customers are now T-Mobile Customers

Customers of T-Mobile and Metro by T-Mobile who use VA Video Connect will not incur data fees while on the T-Mobile 3G, 4G/LTE, and 5G networks. Data use related to VA Video Connect does not count towards the customer’s high-speed data balance. Video visits using VA Video Connect are automatically recognized; no action is required by the user.

In the following situations, use of VA Video Connect may still result in data charges if the T-Mobile subscribers are:

  • Roaming off the T-Mobile network.
  • Connecting to VA Video Connect through a Virtual Private Network (VPN)

An entity being listed as a partner does not mean or imply that VA endorses the entity, its views, or any products or services it may provide. For questions about your cellular bill, please contact T-Mobile at 800-937-8997.

VA Partnerships and T-Mobile

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VA Partnerships and Sprint

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