Use VA Video Connect With Fewer Concerns About Cellular Data Charges
VA has partnered with AT&T, T-Mobile, and Verizon to help Veterans avoid data charges when using VA Video Connect to meet with their VA providers. If a Veteran has an eligible cellular plan, no action is required. The participating mobile networks will automatically recognize when Veterans and their family members or caregivers are using VA Video Connect.
NOTE: An entity being listed as a participating provider does not mean or imply that VA endorses the entity, its views, or any products or services it may provide.
AT&T
Customers of AT&T with limited and unlimited data plans will not incur data charges while using VA Video Connect on the AT&T mobile network.
Use of VA Video Connect may still result in data charges if the AT&T subscribers are roaming off the AT&T network or using a virtual private network (VPN).
For customer service or technical support, visit the AT&T website.
T-Mobile
Customers of T-Mobile who use VA Video Connect will not incur data fees while connected to the T-Mobile 3G, 4G/LTE, or 5G networks. Data use related to VA Video Connect does not count toward customers’ high-speed data balances.
Use of VA Video Connect may still result in data charges if the T-Mobile subscribers are roaming off the T-Mobile network or using a VPN.
For customer service or technical support, visit the T-Mobile website.
Verizon
Customers of Verizon with limited data plans will not incur data fees while using VA Video Connect on the Verizon 4G LTE network. For Verizon’s unlimited plans, including all 5G plans, there are no additional data fees to use VA Video Connect.
Use of VA Video Connect may still result in charges if the Verizon subscribers are roaming off the Verizon network or using a VPN. VA Video Connect data can count toward a data down-speeding limit depending on a customer’s purchased data plan.
For customer service or technical support, visit the Verizon website.