Virtual Care Manager App Icon

Virtual Care Manager

Average: 3.7 (203 votes)

Create, view, and join VA Video Connect Visits from one application.

Virtual Care Manager enables clinicians to create*, view, and join video visits and create group visits. With Virtual Care Manager, it is easy to invite Veterans' family or caregivers, as well as additional VA staff, to video visits.


  1. You must be on the VA network.
  2. You must have VistA login credentials that include the OR CPRS GUI CHART secondary menu option.
    • If needed, work with your local Health Informatics Specialist, Information Security Officer (ISO) or Information Resource Management (IRM) staff to have these menus added.
  3. Ensure that you have a PIV card that is linkedto the same VistA instance(s) for which you have the required secondary menu options in step 2.
    • If you need assistance, please contact the Mobile Help Desk at: 844-482-6624 x1
*NOTE: Virtual Care Manager does not place an appointment in VistA. To schedule future video visits, please work with your clinic schedulers.


  • Create, view and join video visits for:
    • Veterans enrolled at your facility
    • Veterans that are not enrolled at your facility using their email address
  • Create group visits for Veterans enrolled at your facility
  • Create video visits on behalf of a provider (i.e. VA care team members or schedulers can create a video visit for a provider)
  • Easily invite Veterans' family or caregivers, as well as additional VA staff to video visits
  • Re-send links to video visits
  • Cancel links to video visits
  • Set personal preferences
  • Control frequency of email reminders

Virtual Care Manager Demo

For technical assistance, contact the Mobile Service Desk (MSD) at 1-844-482-6624, Monday through Saturday, 7 a.m. to 7 p.m. Central Time.

  • Defaults to Staff View/see upcoming video visits
  • Ability to re-send email notification to Veterans
  • Ability to cancel ad hoc video appointments
  • Expansion of group visit to allow up to 30 Veterans
  • Start a video visit
  • Patient search
  • Patient View context/Create a new video visit
  • Expanded appointment lengths up to 120 minutes
  • Ability to add multiple Caregivers
  • Ability to add multiple VA Staff

VA Needs Your Feedback!

If you have technical trouble using this app, please contact the VA Mobile Health Help Desk for Veterans at (877) 470-5947 and VA Care Teams at (844) 482-6624, Monday through Friday 7 a.m. - 7 p. m. CT for TTY assistance, dial 711.

Any information you enter here is anonymous and is collected for analysis and improvement of VA applications. This feedback section is not a venue for communication of an urgent medical nature or to obtain immediate technical support.

Health Resource Center Help Desk: (877) 470-5947
  • For Veterans needing assistance with all apps — except VA Video Connect
  • Weekdays 8 a.m. to 8 p.m. ET
Office of Connected Care Help Desk: (866) 651-3180
  • For VA Care Teams needing assistance with telehealth and all apps
  • For Veterans needing assistance with VA Video Connect
  • 24 hours a day, 7 days a week

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)