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Virtual Care Manager

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Virtual Care Manager integrates telehealth and digital health solutions into Veteran care. It enables VA health care providers to easily view all appointments – video, phone, and in-person – in one place with a unified schedule. Providers can also create*, edit, and join video visits and access emergency support information. Virtual Care Manager allows providers to request photos and videos from patients and draft notes to send to CPRS, view patient-generated health data (PGHD), and access condition-specific dashboards to enhance care for Veterans.

Need Help? VA can help you get set up or troubleshoot technical problems. Call the Office of Connected Care Help Desk at (866) 651-3180 24 hours a day, 7 days a week.


*NOTE: Virtual Care Manager does not place an appointment in VistA. To schedule future video visits, please work with your clinic schedulers.

IMPORTANT: LAUNCH REQUIREMENTS

  1. You must be on the VA network.
  2. You must have VistA login credentials that include the OR CPRS GUI CHART secondary menu option.
    • If needed, work with your local Health Informatics Specialist, Information Security Officer (ISO) or Information Resource Management (IRM) staff to have these menus added.
  3. Ensure that you have a PIV card that is linkedto the same VistA instance(s) for which you have the required secondary menu options in step 2.
    • If you need assistance, please contact the Connected Care Help Desk at: (866) 651-3180

Features:

  • Create, manage, and join video visits for Veterans
  • View all appointments (video, phone, and in-person) in a unified schedule for both providers and patients
  • Place and manage photo and video requests for MVAI (My VA Images), to include saving images or videos directly to patients’ Electronic Health Records
  • Draft notes to send to CPRS
  • View vitals, labs, and condition graphs of patient data, including PGHD submitted by patients from connected devices (Apple Watch, Fitbit, etc.) and apps
  • Utilize condition-specific dashboards to offer insights, trends, and opportunities for intervention
  • View clinic-based telehealth emergency handoff procedures and contacts at all VHA health care facilities
  • Pre-validate and access 911 services at a Veteran’s location during a video visit
  • Create video visits with ATLAS (Accessing Telehealth through Local Area Stations) part of VA’s Anywhere to Anywhere Telehealth initiative

Outreach Materials

Virtual Care Manager Promotional Toolkit

VA providers and other VA staff can use this toolkit to raise awareness about and promote the use of the Virtual Care Manager app. Outreach materials for other apps can be found in the Connected Care Promotional Toolkit Directory.

  • Virtual Care Manager 2.1 My Workspace tab
  • Virtual Care Manager 2.1 Patient Care tab

Application Feedback Form

Feedback submission is anonymous.


Health Resource Center Help Desk: 877-470-5947
  • For Veterans needing assistance with all apps — except VA Video Connect
  • Weekdays 8 a.m. to 8 p.m. ET
Office of Connected Care Help Desk: 866-651-3180
  • For VA Care Teams needing assistance with telehealth and all apps
  • For Veterans needing assistance with VA Video Connect
  • 24 hours a day, 7 days a week

Correspondence Address
VHA Office of Connected Care (12CC)
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Veterans
  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)