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My VA Images

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The My VA Images app enables Veterans to send secure photos and videos to their VA providers so they can receive expert health care without visiting a VA facility.

When your VA provider authorizes your use of the app as part of your care plan, you will receive an email request to submit photos or videos with a link to My VA Images. The app will guide you through taking the required photos and videos and remind you when they are due.

Features

  • Receive care from your VA provider in the convenience of your home or on the go.
  • Securely upload requested photos and videos for your VA provider to review.
  • Respond to your VA provider’s requests for photos and videos.
  • Send updated information to your VA provider about your condition.
  • Review comments and guidance from your VA provider about the photos and videos you submitted.

NOTE: My VA Images use is initiated by your provider. Contact your provider to determine whether My VA Images is the right tool to complement your in-person care.

To access My VA Images, launch it in a browser or through the link in the email request from your provider.

My VA Images Overview for Veterans

Download Materials

Highlights

  • View Requests

    View photo and video requests from your VA care team.

  • Upload Photos

    Take and upload photos for telederm and non-telederm provider requests.

  • Upload Videos

    See tips and instructions from your provider, and upload videos.

  • Review Provider Comments

    See comments from your provider about the images and videos you have uploaded.

The My VA Images mobile application (app) allows Veterans to virtually follow up with their VA care team by submitting photos and/or videos at a provider’s request. You can submit comments with your photos and videos and review optional comments from your provider in response to your submissions. When a provider sends a request for photos/videos, you can use My VA Images to upload general images or videos, as well as specific dermatology images.
To use the My VA Images app, you must have Login.gov, ID.me, DS Logon Level 2 (Premium), or My HealtheVet Premium account credentials. If you do not have any of these accounts, or you are not sure, visit mobile.va.gov/login-information for more information.

From the home screen or menu drop-down, select My Telederm. Read the consent form, then select I Consent to continue using My VA Images (if necessary). Select the check-mark next to “Do not display again” if you do not want the consent form to appear again.

A list of your follow-up requests will appear. You can filter your requests by date range or status using the Search Follow-up Requests box at the top of the page. To view requests that require your response, select the Pending box, then select Apply to update the request list.

Select View to see more information about a request. Select Continue, and you will be taken to navigation instructions. Select OK to proceed to the Follow-Up Request Questionnaire and fill out the questions. Once you have completed the questionnaire, you will see a review page. Select Accept to submit the questionnaire.

After you have submitted the questionnaire, you will be taken to the Image Request page. You will see a brief description of the photos you will be taking. Select Take Photo.

  • For mobile device users – A pop-up box will appear allowing you to take the photo or choose the photo from your device’s photo library.
  • For computer users – A pop-up window will appear allowing you to choose images from files already uploaded to your computer.

Once your photo has been successfully taken or uploaded, select Accept & Continue, or select Retake to try again. Select Take Another to add additional photos or select Next to proceed. You can add a description of a photo using the comment box. Comments are not required for all photos but may be required for at least one photo per request. Review your photos, then select Accept & Submit to complete the request. A Submit Successful screen will appear.

For additional assistance, see the My VA Images Dermatology Photo Instructions for Veterans Guide.

From the home screen or menu drop-down, select My Video. Read the consent form, then select I Consent to continue using My VA Images (if necessary). A list of your follow-up requests will appear. You can filter your requests by date range or status using the Search Follow-up Requests box at the top of the page. To view requests that require your response, select the Pending box, then select Apply to update the request list.

Select View to see more information about a request. Select Continue, and you will be taken to the Video Request page where you will see a brief description of the videos you will be taking and tips for taking your video. Select Continue.

  • For mobile device users – A pop-up box will appear allowing you to take the video or choose the video from your device’s photo library.
  • For computer users – A pop-up window will appear allowing you to choose the video from files already uploaded to your computer.

Once your video has been successfully taken or uploaded and a comment has been entered, select Accept & Submit (or select Retake to try again). A Submit Successful screen will appear.

For additional assistance, see the My VA Images Video Instructions for Veterans Guide.

From the home screen or the menu drop-down, select My Photos (non-telederm). Read the consent form, then select I Consent to continue using My VA Images (if necessary). A list of your follow-up requests will appear. You can filter your requests by date range or status using the Search Follow-up Requests box at the top of the page. To view requests that require your response, select the Pending box, then select Apply to update the request list.

Select View to see more information about a request. Select Continue, and you will be taken to the Photo Request page where you will see a brief description of the photos you will be taking. Select Take Photo.

  • For mobile device users— A pop-up box will appear allowing you to take the photo or choose the image from your device’s photo library.
  • For computer users— A pop-up window will appear allowing you to choose images from files already uploaded to your computer.

Once your photo has been successfully taken or uploaded and a comment has been entered, select Accept and Continue, or select Retake to try again. You can include up to seven photos per request. Follow the same instructions as above for each additional photo. After accepting each photo, you can add more photos or go to the next step. You can add a comment to your provider about each photo you include.

Review your photos and select Accept and Continue. A Submit Successful screen will appear.

For additional assistance, see the My VA Images Photo Instructions for Veterans Guide.

If you have a family member or hired caregiver, they may assist with taking photos or videos. These photos and videos should be submitted following the processes outlined above.

If there is an error in your submission, you will have three attempts to submit. After three attempts, you will have to contact your provider to send you a new image or video request.

If you need additional assistance, call the Health Resource Center Help Desk at 1-877-470-5947.

No. All requests will be made by your provider. If you would like to address an issue using the My VA Images app, contact your provider to begin the request process.
Yes. You will receive email reminders two days before a request is due, one day before a request is due, and on the day the request is due. If you do not complete a request on time, you will continue to receive reminders until the request is completed.
After the provider reviews the information you have submitted, you will receive an email from donotreply@va.mobile.gov with a link to the My VA Images app. Open the link to the app provided in the email and log in to My VA Images. Select My Telederm, My Video or My Photos (non-telederm) and select the most recent follow-up request that has been completed. (NOTE: You may need to set the Status filter to Completed to see the request.) If the provider has written any comments to you, the message can be found under the Note from Provider section.

In the top right corner of the home screen, select Options, then select Help. A pop-up Help box will appear with Emergency, Help Desk and Data Privacy Concerns information. To access the built-in User Guide, select User Guide, which will open a new browser window.

For additional resources, such as important phone numbers and web links, select Options, then select Resources. A pop-up Resources box will appear. Select any of the links to access the resource in a new browser window.

Additional information about other VA apps can be found at mobile.va.gov/appstore as well as mobile.va.gov.

More resources, such as a video and user instructions, can be found on mobile.va.gov/app/my-va-images.

If you need assistance with the My VA Images app, dial 1-877-470-5947 to speak with a VA representative. For TTY assistance, dial 711. For clinical questions regarding your personal medical information, please contact your VA care team.

Application Feedback Form

Feedback submission is anonymous.

(Please note: we will be unable to respond to you, even if you leave contact information)

Health Resource Center Help Desk: 877-470-5947
  • For Veterans needing assistance with all apps — except VA Video Connect
  • Weekdays 8 a.m. to 8 p.m. ET
Office of Connected Care Help Desk: 866-651-3180
  • For VA Care Teams needing assistance with telehealth and all apps
  • For Veterans needing assistance with VA Video Connect
  • 24 hours a day, 7 days a week

Correspondence Address
VHA Office of Connected Care (12CC)
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Veterans
  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)