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VA Health Chat

Average: 4.2 (64 votes)

VA Health Chat accesses your VA Electronic Health Record and, for your security, requires you to enter My HealtheVet (premium), DS Logon (premium), ID.me, or account credentials. Learn more

Introduction

VA Health Chat allows Veterans to immediately connect with VA health care clinicians over text-messaging. No need to travel to a VA facility. Just tap the app and start receiving telehealth services from our care team.

The VA Health Chat App provides easy, online access to chat with VA staff when you have minor health questions, want to schedule an appointment, have a non-life threatening health concern, and more.

    My first time using VA Health Chat and it was impressive! I'm sure I will use it again. Thank you for this service."

    Dec 2023

    This is much easier than doing a walk in at the clinic and I will definitely use this again if necessary."

    Feb 2023

    Use VA Health Chat for immediate answers when:

    • You feel ill and unsure about going to an emergency room or clinic
    • You have a reaction to a medication
    • You have questions about your prescriptions
    • You need medical advice for a minor injury or illness, such as:
      • Allergies
      • Congestion/cough/cold
      • Ear ache
      • Fever
      • Rash
      • Sore throat
      • Stomachache

    It's perfect for those who:

    • Have mobility issues or health care conditions that make it difficult to visit a VA facility.
    • Live in rural areas and may not have convenient access to a VA facility, nor adequate broadband bandwidth to conduct a video conferencing telemedicine session.
    • May not have access to a quiet, private space to conduct a telemedicine consultation.
    • Want access to primary care, telemental health, and a whole range of other telehealth services from a single source.

    Features

    The VA Health Chat team can help you:

    • Find your closest VA facility
    • Schedule an appointment*
    • Refill a VA prescription
    • Send a non-urgent message to your health care team

    Downloadable Training Materials

    Training Materials

    Select a VA Health Care Service

    Select a VA health care service to chat with. Options may vary depending on your location.

    Select a VA Health Care Service

    Complete the Questionnaire

    If prompted, complete any required questionnaires before starting your chat.

    Complete the Questionnaire

    Chat with VA Staff

    Send a message to a VA health care professional to start the chat. 

    Chat with VA Staff

    Start a New Chat

    If you would like to chat with another service (e.g., Nursing or Pharmacy), the health care professional can transfer you to another service, or you can choose a chat option from the left navigation bar if your chat is complete.

    Start a New Chat

    FAQs

    What is VA Health Chat?

    The VA Health Chat app allows Veterans to connect with VA health care professionals through text-based chat messaging or online messaging within minutes. You can use the app to chat about non-life-threatening health issues, request VA prescription refills, schedule VA appointments, and more.

    Who can use VA Health Chat?

    Any Veteran who is actively enrolled in VA health care in a location that supports VA Health Chat and has Login.gov, ID.me, DS Logon Level 2 (Premium), or My HealtheVet Premium account credentials can use VA Health Chat.

    If you do not have secure login credentials, or you are not sure, visit va.gov/resources/signing-in-to-vagov/ for more information.

    Do I need internet to access VA Health Chat?

    Yes, to use VA Health Chat your device must be connected to the internet.

    How do I access VA Health Chat?

    You can access VA Health Chat in the following ways:

    • Launch the app in a web browser.
    • Download the app on the Apple App Store.
    • Download the app on the Google Play Store.

     

    You will arrive at the VA sign in page. Log in to the app using your Login.gov, ID.me, DS Logon Level 2 (Premium), or My HealtheVet Premium account credentials to start using the app. Select Accept on the Secure Login Redirect page to proceed to the app.

    If you are accessing the mobile app, complete the multifactor authentication. For questions about multifactor authentication, visit va.gov/resources/signing-in-to-vagov.

    If it is your first time using the mobile app, you will be asked to create a passcode. To make logging in easier, you will use your passcode each time you log in to VA Health Chat.

    If you have questions about signing in to VA apps, visit va.gov/resources/signing-in-to-vagov.

     

    What are the app’s main features?

    With VA Health Chat, you can:

    • Address non-life-threatening health issues with a VA health care professional.
    • Schedule an appointment.
    • Refill a VA prescription or ask prescription-related questions.
    • Send a non-urgent message to your health care team.
    • Find your closest VA facility.

    Whom can I chat with on the app?

    After logging in to VA Health Chat, a list of options for which VA health care service you would like to chat with will appear (e.g., Scheduling, Nursing, Pharmacy). Select an option based on what you need assistance with. Options will vary based on your location.

    If your needs may be better addressed by a different health care service, the VA health care professional you are assigned to can transfer you to the appropriate service. You can also select a different VA health care service to chat with from the list of options in the left navigation bar.

    NOTE: VA Health Chat does not connect you directly to your VA care team. To contact your VA provider, use the Secure Messaging feature on My HealtheVet.

    How do I start a chat?

    To start a chat, select which service you would like to chat with from the options provided. Chat options will vary based on your location.

    You may need to complete a brief questionnaire before starting your chat. If a questionnaire is required, select Continue and answer the questions. Then, select Submit Responses to start your chat. Questionnaires may vary depending on your location and the health care service you are connecting with.

    After submitting any required questionnaires, a VA health care professional will be assigned to you. To start your chat, type your message in the text box at the bottom of the screen, then select Send.

    If your needs may be better addressed by a different health care service, you can request a transfer to the appropriate service.

    If you need additional assistance after you have completed your chat, you can select a different VA health service to chat with from the list of options in the left navigation bar.

    How is VA Health Chat different from other messaging platforms such as My HealtheVet and the Annie for Veterans?

    VA Health Chat connects you via online messaging or text messaging with a VA health care professional who can assist you in minutes. If a provider from your assigned care team needs to be contacted, the health care professional can send a message to your care team.

    My HealtheVet allows you to send messages directly to your assigned care team through Secure Messaging. It may take up to three business days to receive a response.

    The Annie for Veterans sends automated text messages, such as medication reminders and tips for reducing stress. It does not connect you directly with a VA health care professional.

    What do I do if I need additional help or information?

    If you need assistance with the VA Health Chat app, dial 1-877-470-5947 to speak with a representative from the VA Mobile Solutions Help Desk.

    Help

    For help with this app, contact the Health Resource Center at:
    Call: 877-470-5947
    Hours: Monday to Friday, 8AM - 8PM EST

    Provide App Feedback

    Feedback submission is anonymous.

    (Please note: we will be unable to respond to you, even if you leave contact information)

    Currently VA Health Chat* is available to Veterans at select health care systems and VA Medical Centers and their respective outpatient clinics. Choose your location to see whether VA Health Chat is available near you:
    *Services may vary.

    • Alaska
      • Alaska VA Healthcare System
    • American Samoa
      • American Samoa VA Clinic
      • Spark M. Matsunaga VA Medical Center
    • Arizona
      • Northern Arizona VA Health Care System
      • Phoenix VA Health Care System
      • Southern Arizona VA Health Care System
    • Arkansas
      • Veterans Health Care System of the Ozarks
    • California
      • San Francisco VA Health Care System
      • VA Central California Health Care System
      • VA Greater Los Angeles Healthcare System
      • VA Loma Linda Healthcare System
      • VA Long Beach Healthcare System
      • VA Northern California Health Care System
      • VA Palo Alto Health Care System
      • VA San Diego Healthcare System
    • Colorado
      • VA Eastern Colorado Health Care System
      • VA Western Colorado Healthcare System
    • Connecticut
      • VA Connecticut Healthcare System
    • Delaware
      • Wilmington VA Medical Center
    • District of Columbia
      • Washington VA Medical Center
    • Florida
      • Bay Pines VA Healthcare System
      • James A. Haley Veterans’ Hospital
      • Lake City VA Medical Center
      • Malcom Randall VA Medical Center
      • Miami VA Healthcare System
      • Orlando VA Medical Center
      • VA North Florida/South Georgia Veterans Health System
      • West Palm Beach VA Medical Center
    • Georgia
      • St. Mary’s VA Clinic
      • VA North Florida/South Georgia Veterans Health System
      • Valdosta VA Clinic
      • Waycross VA Clinic
    • Guam
      • Guam VA Clinic
      • Spark M. Matsunaga VA Medical Center
    • Hawaii
      • VA Pacific Islands Health Care System
    • Idaho
      • Boise VA Medical Center
    • Illinois
      • Captain James A. Lovell Federal Health Care Center
      • Edward Hines, Jr. VA Hospital
      • Jesse Brown VA Medical Center
      • Marion VA Medical Center
      • VA Illiana Healthcare System 
         
    • Indiana
      • Fort Wayne VA Medical Center
      • Marion VA Medical Center
      • Richard L. Roudebush VA Medical Center
    • Iowa
      • VA Iowa City Healthcare System
      • VA Central Iowa Health Care System
    • Kansas
      • Robert J. Dole VA Medical Center
      • VA Eastern Kansas Healthcare System
    • Kentucky
      • Cincinnati VA Medical Center
      • Lexington VA Healthcare System
      • Madisonville VA Clinic
      • Mayfield VA Clinic
      • Owensboro VA Clinic
      • Paducah VA Clinic
      • Robley Rex VA Medical Center
    • Maine
      • VA Maine Healthcare System
    • Maryland
      • VA Maryland Health Care System
    • Massachusetts
      • Edith Nourse Rogers Memorial Veterans’ Hospital
      • VA Boston Healthcare System
      • VA Central Western Massachusetts Health Care System 
    • Michigan
      • Aleda E. Lutz VA Medical Center
      • Battle Creek VA Medical Center
      • John D. Dingell VA Medical Center
      • Lieutenant Colonel Charles S. Kettles VA Medical Center 
      • Oscar G. Johnson VA Medical Center
    • Minnesota
      • Minneapolis VA Health Care System
      • St. Cloud VA Health Care System
    • Missouri
      • Harry S. Truman Memorial Veterans’ Hospital 
      • John J. Pershing VA Medical Center
      • Kansas City VA Medical Center
      • VA St. Louis Health Care System
    • Montana
      • Fort Harrison VA Medical Center
    • Nebraska
      • Omaha VA Medical Center
    • Nevada
      • VA Sierra Nevada Health Care System
      • VA Southern Nevada Healthcare System
    • New Hampshire
      • Manchester VA Medical Center
    • New Jersey 
      • VA New Jersey Healthcare System
    • New Mexico
      • Clovis VA Clinic
      • Hobbs VA Clinic
      • Las Cruces VA Clinic
      • New Mexico VA Health Care System
    • New York
      • Bath VA Medical Center
      • Canandaigua VA Medical Center
      • James J. Peters VA Medical Center
      • Northport VA Medical Center
      • Samuel S. Stratton VA Medical Center
      • Syracuse VA Medical Center 
      • VA Hudson Valley Healthcare System
      • VA New York Harbor Healthcare System
      • VA Western New York Healthcare System
    • North Carolina
      • Charles George VA Medical Center
      • Durham VA Medical Center
      • Fayetteville VA Medical Center
      • W.G. (Bill) Hefner Salisbury VA Medical Center
    • North Dakota
      • Fargo VA Health Care System
    • Northern Mariana Islands
      • Saipan VA Clinic
      • Spark M. Matsunaga VA Medical Center
    • Ohio
      • Chalmers P. Wylie VA Ambulatory Care Center
      • Chillicothe VA Medical Center
      • Cincinnati VA Medical Center
      • Dayton VA Medical Center
      • Louis Stokes Cleveland VA Medical Center
    • Oklahoma
      • Eastern Oklahoma VA Health Care System
      • Oklahoma City VA Healthcare System
    • Oregon
      • Roseburg VA Health Care System
      • VA Portland Health Care System
      • White City VA Medical Center
    • Pennsylvania
      • Coatesville VA Medical Center
      • Corporal Michael J. Crescenz VA Medical Center
      • Erie VA Medical Center
      • James E. Van Zandt VA Medical Center
      • Lebanon VA Medical Center
      • VA Butler Healthcare System
      • VA Pittsburgh Healthcare System
      • Wilkes-Barre VA Medical Center
    • Puerto Rico
      • VA Caribbean Healthcare System
    • Rhode Island
      • Providence VA Medical Center
    • South Dakota
      • VA Black Hills Health Care System 
      • VA Sioux Falls Health Care System
    • Tennessee
      • James H. Quillen VA Medical Center
      • Lt. Col. Luke Weathers, Jr. VA Medical Center
      • VA Tennessee Valley Healthcare System
    • Texas
      • Dallas VA Medical Center
      • Michael E. DeBakey VA Medical Center
      • South Texas Veterans Health Care System
      • VA Amarillo Healthcare System
      • VA Central Texas Healthcare System
      • VA El Paso Healthcare System
      • VA North Texas Health Care System
      • VA Texas Valley Coastal Bend Healthcare System
      • VA West Texas Healthcare System
    • U.S. Virgin Islands
      • San Juan VA Medical Center
      • St. Croix VA Clinic
      • St. Thomas VA Clinic
    • Utah
      • VA Salt Lake City Healthcare System
    • Vermont
      • White River Junction VA Medical Center
    • Virginia
      • Hampton VA Medical Center
      • Richmond VA Medical Center
      • Salem VA Medical Center
    • Washington
      • Jonathan M. Wainwright Memorial VA Medical Center
      • Mann-Grandstaff VA Medical Center
      • VA Puget Sound Healthcare System
    • West Virginia
      • Beckley VA Medical Center
      • Hershel “Woody” Williams VA Medical Center 
      • Louis A. Johnson VA Medical Center
      • Martinsburg VA Medical Center
    • Wisconsin
      • Clement J. Zablocki VA Medical Center
      • Tomah VA Medical Center
      • William S. Middleton Memorial Veterans’ Hospital
    • Wyoming
      • Cheyenne VA Medical Center 
      • Sheridan VA Medical Center