U.S Department of Veterans Affair
 
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Patient Viewer

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Lock Icon - DS Logon Required Apps for Health Care Professionals that display a lock icon require VistA account credentials because they connect to the VA Electronic Health Record (EHR). 

If you are a member of a Department of Veterans Affairs (VA) care team, the Patient Viewer, Version 3 mobile application (app) will allow you to find information quickly from patients’ Electronic Health Records (EHRs) from the convenience of a mobile device. The app will help you have a thorough understanding of a patient’s health and gain immediate access to EHR data – both in your VA facility and on the go.

This app is currently accessible from VA Mobile tablets only. If you have not used your device lately and need help with it, contact the VA Mobile Help Desk 24/7 via web at http://help.vamobile.us, via automated email emailing help@vamobile.us or by calling 844-4VA-MOBILE, (844-482-6624), 7 a.m. - 7 p.m. (CT). If you would like more details about how to access the app, please visit the Patient Viewer Beta site.

PLEASE NOTE: Patient Viewer is a web app that can be bookmarked on your mobile device. Read the instructions here.

Features:

  • Access data from a patient’s EHR such as:
    • Vital Signs
    • Medications
    • Progress Notes
    • Documents and Reports
    • Consults (both by Staff and by Patient)
    • Lab Results
    • Radiology Reports
  • Graph data from your patients’ records, such as vital signs and lab results
  • Enter progress notes from your mobile device
  • View Orders

Videos:

The following video series provides an overview of training for Patient Viewer. There are 11 sessions including:

  • Patient Record View

    View in-depth records for a specific patient, including Vitals, Medications, Documents, Consults, Labs and Radiology.

  • Staff View

    Switch to Staff View to view information for multiple patients at once, including progress notes that you have not completed through the Task List or consults you have conducted through Staff View – Consults.

  • Coversheet

    A patient’s cover sheet provides an easy, outlined way to view his or her health history and visits to VA medical facilities.

  • Vitals

    View your patient's vital signs (Blood Pressure, Pulse, Respiration, Temperature, Weight, Pain, Pulse Oximetry, etc.) as a table or a graph.

  • Medications

    See the medication history for your patient, including the medication name, status, instructions, quantity, refills remaining, date of last filling, date of initial order and whether it was prescribed by a VA or non-VA provider.

  • Documents

    See your patient’s documents, such as discharge summaries, pathology reports, progress notes, radiology reports and surgery reports.

  • Consults

    View a patient’s consults and sort by date range or status.

  • Labs

    View graphs of a patient’s chemistry/hematology lab results, and view written details about a patient’s orders and microbiology results.

  • Radiology Reports

    View a patient’s radiology reports.

  • Enter a Progress Note

    Enter a progress note, or finish a note you started previously.

The Patient Viewer, Version 3 (Patient Viewer) mobile application (app) allows U.S. Department of Veterans Affairs (VA) care teams to quickly find information from patients’ Electronic Health Records (EHRs) from the convenience of a mobile device.
As a way of accessing patients’ EHR information from the palm of your hand, you can always have a full understanding of your patient’s health care needs – whether you are in a VA facility or on the go.
To use the Patient Viewer App, you must be a member of a VA care team with credentials for the Veterans Health Information Systems and Technology Architecture (VistA).
Each patient has a synopsis page called a Cover Sheet that provides an overview of a patient’s health history, such as contact information, problem list, allergies, inpatient medications, outpatient medications, surgeries, future appointments and hospitalizations. More detailed data can be viewed for these categories: Medications, Lab Results and Documents (such as discharge summaries, pathology reports, progress notes, radiology reports and surgery reports). You can also view all consults you have entered and your task list of pending progress notes for multiple patients under the Staff View feature.
Patient Record View is specific to a particular patient. You must search for a patient before you can view any additional information in this view. The Staff View is specific to you and will show you information about your progress notes, tasks and consults associated with multiple patients. The Patient Record View has a blue background while the Staff View has a teal background, to help you distinguish between the two at a glance.
When you log in to the app, your screen will default to the Patient Record View. You can switch back and forth between the two views at any time by tapping the folder icon with two arrows surrounding it in the upper right corner of your screen.
The app will automatically load the last patient you accessed. To switch to a new patient, tap the magnifying glass icon in the upper left corner, and a pop-up window will appear. Search by tapping one of the four tabs at the top of the Search box: Patient, Clinic, Ward or Last 20. Based on how you searched, a drop-down list of patients will appear. Tap the name of the patient whose information you would like to view. A pop-up Select Patient box with the patient’s overview information will appear. Tap Select Patient, and you will go to the selected patient’s Contact Information screen from his or her Cover Sheet.
A patient’s Cover Sheet provides an easy, outlined way to view his or her health history and visits to VA medical facilities. The categories covered in the Cover Sheet include the patient’s contact information, problem list, allergies, inpatient medications, outpatient medications, surgeries, future appointments and hospitalizations.
Before you can view cover sheet information, you must first select a patient using the Patient Search feature. After you have searched for and selected a patient, tap the menu button with the four-line icon in the upper left corner. A slide-out menu will appear, and tap Cover Sheet. You will see a list of information categories. Tap on a category, and you will see the patient’s information in the right pane of your screen.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Vitals. Narrow down the results by using the Filters: Date Range and/or View. If you choose to view your patient’s vitals as a table, you will see a list of dates and the reading for each vital sign on that date. If you choose to view your patient’s vitals as a Graph, tap the checkboxes next to the Graph Types you would like to view (BP, Pulse, Respiration, Temp, Weight, Pain and Pulse Ox), and a graph for each graph type you have selected will appear in the right pane of your screen.
If you are using a device with a touchscreen, you can zoom in on a point in the graph by touching two fingers to the point you would like to expand and sliding them apart. If you are using a mouse, you can zoom in on a point in the graph by picking a point and scrolling horizontally with your mouse.
The Patient Viewer App allows you to see details about your patient’s Discharge Summaries, Pathology Reports, Progress Notes, Radiology and Surgery Reports.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Documents. Narrow down the results by using the Filters: Date Range, View and/or Search. A list of results that match your search specifications will be available on the lower half of the left pane of your screen. Tap on a specific document you would like to view and the document’s details will appear under the Document Result heading in the right pane of your screen.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Consults. Narrow down the results by using the Filters: Date Range and/or Status. A list of results that match your search specifications will be available on the lower half of the left pane of your screen. Tap on a specific consult you would like to view, and the consult’s details will appear under the Consult Result heading in the right pane of your screen. You can also view a list of all of the consults for multiple patients under the Staff View. From the Staff View screen, tap the menu button with a four-line icon, and then tap Staff View – Consults from the slide-out menu that appears. Narrow down the results by using the Filters: From Me, Service or Specialty, Date Range, and/or Status. The number of results that match your specifications will appear under Results at the bottom of the left pane of your screen. The list will also give details on if the consult is pending or scheduled, and a yellow triangle next to the consult means it is overdue. Tap on a specific consult you would like to view, and the consult’s details will appear under the Consult Result heading in the right pane of your screen.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Labs. Lab Results will default to Orders. Narrow down the results by using the Filters: Date Range and/or Status. A list of results that match your specifications will be available in the lower half of the left pane of your screen. Tap on a specific lab orders result you would like to view, and the details will appear under the Labs – Orders Results heading in the right pane of your screen. NOTE: The search criteria will apply only to your Orders data.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Labs. Lab results will default to Orders. Tap the Orders heading and then tap Chem/Hem from the drop-down list and you will see a list of available chemistry and hematology lab results. You can filter the list by typing part of the name of the result you are looking for into the Filter list search bar. Tap a specific lab you would like to view, and a graph of the lab results will appear under the Lab Results heading. You can change the date range of the graphs by tapping the circle next to either 1 Week, 1 Month, 1Year, 2 Years or Custom Range.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Labs. Lab results will default to Orders. Tap the Chem/Hem heading, and tap Microbiology from the drop-down list that appears. The types of Microbiology labs will appear below the heading. Tap on a type of Microbiology lab, and a list of the specific labs of that type will expand below. Tap a specific lab you would like to view, and the lab result’s detailed report will appear below the Lab Results heading in the right pane of your screen.
Under the Patient Record View, make sure you have a patient selected, and then tap the menu button with a four-line icon. A slide-out menu will appear, and tap Radiology. Narrow down the results by using the Filters: Date Range and/or Sort. A list of results that match your specifications in the order you chose will appear. (NOTE: If you choose to search alphabetically, your results will be grouped by test name). Tap on a specific radiology report you would like to view, and the radiology report’s details will appear under the Radiology Results heading in the right pane of your screen.
Tap Note (pencil icon) in the upper right corner of the Patient Record View, and a slide-out Progress Note menu will appear from the left side of your screen. You will have four options: Note, Link, Encounter and Sign. First, tap Note to enter or complete your progress note, and then tap Link to enter information connecting the note to a particular clinic or hospital event. Tap Encounter to enter additional information such as Visit Type, associated providers, related medical conditions, diagnoses and procedures. After you have entered the information, tap Sign to go to a screen that will allow you to sign the progress note.
You may also save your note to come back to and finish later at any time. To do so, tap Save in the upper right corner.
All progress notes you begin in Patient Viewer must be completed and signed in the app before they will appear in your patient’s record. If your notes require a co-signer, you cannot use the app to write and sign notes as there is no co-signature capability in this version of the app.
If you have a note in progress, tap the title of the note and the text you have entered will auto-populate.
You can also access a saved progress note from your Task List under the Staff View. Tap the menu button with a four-line icon, and then tap Task List from the slide out menu that appears. The number in parentheses next to Notes to Sign shows how many notes you have started but not yet signed. You can sort the notes by Date, Patient Last Name or Note Title. Tap the note you would like to view or finish and it will open in the Progress Note section of the Patient Record View.
All progress notes you begin in Patient Viewer must be completed and signed in the app before they will appear in your patient’s record. If your notes require a co-signer, you cannot use the app to write and sign notes as there is no co-signature capability in this version of the app.
No. All progress notes you begin in Patient Viewer must be completed and signed in the app before they will appear in your patient’s record. If your notes require a co-signer, you cannot use the app to write and sign notes as there is no co-signature capability in this version of the app.
From either the Patient Record or Staff View, you can view your information (patient data or tasks and consults) in full screen, or split the view into two screens: the filters and overview of selections in the left pane, and the details of a specific selection in the right pane.
If you split the view, tapping on a selection in the left pane will bring up the details in the right pane. If you view a selection in full screen, you can return to the category tabs by tapping Reduce Screen in the upper left corner.
You can switch your view by tapping either Full Screen or Reduce Screen next to the categories’ titles.
Yes. Under Staff View, you can view all consults you have entered as well as your task list of pending mobile progress notes (that you have saved to the Patient Viewer App but not yet signed) for multiple patients.
Yes. Get the factsheet to see instructions for accessing VA apps on the VA Launchpad using your GFE device. 
VA Mobile Health is a program to improve Veterans’ health by providing technologies to expand care beyond the traditional office visit. As part of VA Mobile Health, VA is releasing a series of secure apps that take advantage of the popularity of wireless technologies to support Veterans, Caregivers and VA care teams.
No. VA created the VA Launchpad to house all mobile apps that connect to CPRS. By signing in to the VA Launchpad once, you can access multiple apps from one location – without having to log in to each one individually.
The Patient Viewer App has built-in User Guides to help explain the app’s features. From either the Patient Record or Staff View, tap the four-line menu icon in the upper left corner of the screen, and tap About from the slide-out menu that appears. A pop-up About window will appear that provides an overview of the app and explanation about its features. Either tap the X in the upper right corner to close the pop-up window, or tap the Additional Information hyperlink to see a built-in User Guide. Tap the four-line menu icon in the upper left of the User Guides window, and a slide-out menu will appear. Tap the tab that corresponds to the section of the app you would like to learn more about.
A Quick Start Guide, Slideshow, User Manual and training videos for the Patient Viewer App are available at mobile.va.gov/training.
If you need assistance with the Patient Viewer App, contact the app training point of contact at your local VA Medical Center or dial 1-855-500-2025 to speak with a VA representative. The Help Desk is open weekdays from 7 a.m. to 7 p.m. CT. For TTY assistance, dial 711. You may also visit the VA Mobile Service Desk for assistance at help.vamobile.us.
Additional information about other available VA Apps can be found on mobile.va.gov/appstore as well as mobile.va.gov in the VA Mobile Apps General FAQs.

If you have technical trouble using this app, please contact the VA Mobile Health Help Desk for Veterans at (877) 470-5947 and VA Care Teams at (844) 482-6624, Monday through Friday 7 a.m. - 7 p. m. CT for TTY assistance, dial 711.

Help Desk
VA Care Teams: (844) 482-6624
Veterans: (877) 470-5947
Weekdays 7 a.m.-7 p.m. (CT)

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Veterans
  • (877) 470-5947 (Weekdays 7am - 7pm CT)
VA Providers