NetResponse

Introduction

The NetResponse Mobile application is being discontinued Saturday March 5th, 2022 because the support certificate utilized to keep the application running properly will no longer be available.

NetResponse Web, however, uses a different support certificate and will continue to function and provide a quality and secure experience for all Veterans using the platform.

NetResponse Web only supports the manual entry of Veteran vital signs. Bluetooth connected devices are not compatible with NetResponse Web. Please contact your Care Coordinator to ensure your account is set up appropriately.

Managing health on a daily basis leads to an improvement in care and better patient outcomes. NetResponse web application is a platform where Veterans collect their vital signs and symptoms by answering a few simple questions online. The information is sent to their care coordinator without the need to visit a lab or clinic.

Program Requirements

To use NetResponse Web, Veterans must be enrolled in the VA’s Home Telehealth Program. If you have any questions about your qualification for the NetResponse program, please contact your local Home Telehealth Program Office.

Training Materials

Creating a Phone Quick Link - iPhone

Open the Safari Browser, type in the NetResponse Web URL, www.netresponse.medtronic.va.gov.

Select the “box with an arrow” icon at the bottom-center of your screen.

After tapping, swipe to up to find and then select the “Add to Home Screen” option.

In the next pop-up, a thumbnail icon of the webpage & the associated URL will appear with the option to change its title. Change the title if you wish or leave as the default, “NetResponse – Log In” & then select “Add” at the top right of the pop-up.

When successfully completed, there will be a new thumbnail on your Home screen with the webpage icon.

Creating a Phone Quick Link - Android

Open the Chrome Browser, type in the NetResponse Web URL, www.netresponse.medtronic.va.gov, then find the three dots at the top right of the screen.

After tapping on the dots, select the “Add to Home screen” option near the bottom of the list.

In the next pop-up, a thumbnail Icon of the webpage will appear with the option to change its title. Change the title if you wish or leave as the default, “NetResponse – Log In” & select “Add” at the bottom right of the pop-up.

From there, you can touch and hold the app icon to place it manually or just tap “Add automatically” to allow the phone to place it in an open space on your phone’s Home Screen.

When completed successfully, there will be a new thumbnail on your Home screen with the webpage icon and an attached miniature Chrome browser logo at the bottom right to show that it will lead you right to the webpage.

Help

For help with this app, contact MCMS Client Care at:
Call: 1-888-683-8881