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NetResponse

Average: 3.1 (46 votes)

The NetResponse Mobile application is being discontinued Saturday March 5th, 2022 because the support certificate utilized to keep the application running properly will no longer be available.

NetResponse Web, however, uses a different support certificate and will continue to function and provide a quality and secure experience for all Veterans using the platform.

NetResponse Web only supports the manual entry of Veteran vital signs. Bluetooth connected devices are not compatible with NetResponse Web. Please contact your Care Coordinator to ensure your account is set up appropriately.

Program Requirements:

To use NetResponse Web, Veterans must be enrolled in the VA’s Home Telehealth Program. If you have any questions about your qualification for the NetResponse program, please contact your local Home Telehealth Program Office.

For NetResponse Troubleshooting Questions, Contact:

MCMS Client Care

Phone: 1-888-683-8881

For Creating a Phone Screen Quick Link of NetResponse Web, Please See:

For iPhone:

  • Open the Safari Browser, type in the NetResponse Web URL, www.netresponse.medtronic.va.gov and then select the “box with an arrow” icon at the bottom-center of your screen
     
    • After clicking, swipe to up to find and then select the “Add to Home Screen” option
       
  • In the next pop-up, a thumbnail icon of the webpage & the associated URL will appear with the option to change its title
    • Change the title if you wish or leave as the default, “NetResponse – Log In” & then select “Add” at the top right of the pop-up
  • When successfully completed, there will be a new thumbnail on your Home screen with the webpage icon

 

For Android (not iPhone):

  • Open the Chrome Browser, type in the NetResponse Web URL, www.netresponse.medtronic.va.gov, then find the three dots at the top right of the screen
    • Click those dots, find, and then select the “Add to Home screen” option near the bottom of the list
       
  • In the next pop-up, a thumbnail Icon of the webpage will appear with the option to change its title
    • Change the title if you wish or leave as the default, “NetResponse – Log In” & select “Add” at the bottom right of the pop-up
  • From there, you can touch and hold the app icon to place it manually or just click, “Add automatically” to allow the phone to place it in an open space on your phone’s Home Screen
     
  • When completed successfully, there will be a new thumbnail on your Home screen with the webpage icon and an attached miniature Chrome browser logo at the bottom right to show that it will lead you right to the webpage

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Application Feedback Form

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Health Resource Center Help Desk: 877-470-5947
  • For Veterans needing assistance with all apps — except VA Video Connect
  • Weekdays 8 a.m. to 8 p.m. ET
Office of Connected Care Help Desk: 866-651-3180
  • For VA Care Teams needing assistance with telehealth and all apps
  • For Veterans needing assistance with VA Video Connect
  • 24 hours a day, 7 days a week

Correspondence Address
VHA Office of Connected Care (12CC)
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Veterans
  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)