App icon- Annie App for VeteransLock Icon - DS Logon Required

Annie App for Veterans

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Take Control of Your Health

Annie App for Veterans

Annie Veteran Quick Start

We have begun to make changes to the Annie App for Veterans as we modernize the app to bring you a better user experience and make additional subscriptions available to you for your self-care. This is just the beginning of the changes that we plan to bring to you in 2022. See what’s new in version 6.0

Annie is a VA service that sends automated text messages to Veterans to help them stay focused on their self-care. This might include health related notifications, reminders, or motivational messages. Annie also empowers Veterans to play an active role in their care, by prompting them to provide health data such as weight or blood pressure. Thousands of Veterans successfully use Annie to stay healthy and on track in meeting their wellness goals. Anyone with a phone that can send and received text messages can use Annie.

Annie is to support self-care. While VA health care teams can view messages that are sent to Annie, they will not actively be reviewing them, and cannot respond in Annie. Therefore, Annie cannot be used:

  • for an emergency or crisis; instead, CALL 911 or the VA crisis line immediately.
  • to try to text your VA health care team about specific health issues; instead, contact your VA health care team directly.
  • if a response from your VA health care team is needed; instead, contact your VA health care team directly if you need an answer to a question.
  • to view medical information or records; instead, view medical records in MyHealtheVet.
Lock Icon - DS Logon Required The Annie App accesses your personal information from the VA Electronic Health Record. For your security, Annie requires you to use ID.me, DS Logon or My HealtheVet account credentials. Learn more about secure login.

Instructions to register and select messages

To use Annie, you must first be registered. The self-registration process is fast and easy and captures the basic information about you and your user preferences. The instructions below are a guide, but if you need additional assistance or have questions, the Health Resource Center can help you. They can be reached at 877-327-0022 and are open 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Step 1: Go to Annie for Veterans

Step 2: Select Your Log In Preference

My HealtheVet Premium, DS Logon Level 2, or ID.me. (Read more about secure account credentials or contact your VAMC and ask for the MyHealtheVet coordinator.)

Step 3: Use the Wizard (4 steps) to Register

  1. Consent
    • Read the entire Information and Disclosure Factsheet. Once you have scrolled all the way down to the bottom, if you want to use Annie, check the consent box indicating that you have given your consent to participate. You will NOT be able to check the box if you do not scroll to the bottom of the agreement.
    • Click ‘Next’
  2. Patient Info
    • Fill in your mobile phone, re-enter it, and select your time zone.
    • Click ‘Next’
  3. Preferences
    • After reviewing ‘Receiving and Replying to Annie Messages, select how you would like to communicate with Annie (text messaging, web application with text messaging notifications, web application only)
    • Click ‘Next’
  4. Broadcast Message

    You can decide to receive limited Broadcast Messages from Annie. While few in number, these messages include important information from your medical center, or messages related to topics you choose. These messages will be sent using your preferences.

    • The box is selected by default to receive these messages, if you would not like to receive these messages, then uncheck the box and skip step ‘b’.
    • To move forward and receive messages:
      • Select your VA Medical Center
      • Select the topics of interest that you would like to receive messages about.
    • Click 'Submit'

Step 4: Your Participation Confirmed

You will receive the following message from Annie confirming your participation “Annie thank you for registering! Text SUB to begin a subscription. Text HELP for help. To Stop, text STOP. Msg & Data rates may apply. Msg frequency varies”.

Step 5: Subscribe to an Annie Protocol

Once your registration in Annie is complete, there are a number of Annie protocols that you can subscribe to and use independently.

If you see one that interests you, text SUB and the subscription keyword in reply to 75338 or as a reply to any message from Annie. For example, to subscribe to Coronavirus Precautions, text SUB COVID.

ANNIE PROTOCOLS ARE DIVIDED INTO SEVERAL HEALTH CATEGORIES:

To subscribe to any of the Annie protocols below, please text "SUB" and the associated "Keyword to Subscribe" to 75338. Example: "SUB ISO"

Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Cancer Treatment Symptom Reporting This protocol allows Veterans with cancer and blood disorders to rate symptoms on a 0-10 scale at any time, on any day. Veterans receive advice texts based on their symptoms. Symptom reporting is linked to improved survival in cancer patients. 1 year 5/week CARE
Tobacco Cessation Support This protocol provides motivation to Veterans who are thinking about quitting as well as help to create a quit plan and set a quit date. 1 month 9/week TOBACCO
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
COVID 10-Day Isolation This protocol provides support to Veterans who have tested positive for COVID-19 and fall under the CDCs 10 day isolation guidelines. It provides symptoms check-in, motivational and educational messaging, and guidance on when to stop isolating. 12 days 3-4/day ISO
COVID 10-Day Quarantine This protocol provides support to Veterans who are unvaccinated or overdue for their booster shot, and have been exposed to COVID-19. It provides symptoms check-in, motivational and educational messaging, CDC recommended testing reminder, and guidance on when to stop quarantining. 12 days 4-5/day QUAR
COVID Precautions This protocol helps Veterans to monitor for viral symptoms and advise when to contact care teams or nurse triage lines. Provides Veterans education on precautions to take to help prevent contraction of Coronavirus. 3 months 10/week COVID
Coping During COVID This protocol provides support to Veterans coping with stress related to the COVID-19 pandemic. 20 weeks 3/week COPE
COVID-19 Vaccination Support This protocol provides helpful information about the COVID19 vaccine including education on expected symptoms; when to call their care team; links to VA and CDC resources; and multiple reminders about receiving the second dose. This protocol is not specific to any one COVID-19 vaccine. 1 month 7/week COVAC
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Diabetes Foot Care Reminder This protocol reminds Veterans with foot risk scores of 2 or 3 to complete and practice proper self-care foot practices. 1 year 4/week FOOT
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Fall Prevention Tips This protocol provides Veterans with weekly fall prevention tips for 12 weeks. 12 weeks 1/week FALL
Home Telehealth Use Reminder This protocol provides daily reminders to Veterans using home telehealth to complete home telehealth checks. 1 Year Up to 8/week HOME
Medication Use Reminder This protocol provides Veterans daily medication reminders and establishes improved compliance with prescribed medication. 1 year 8/week MED
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Blood Pressure and Heart Rate Tracking This protocol provides daily educational messages for Veterans with hypertension and reminders to send daily blood pressure and pulse readings. 1 year 4/week HTNP
Blood Pressure Tracking This protocol provides daily educational messages for Veterans with hypertension and reminders to send daily blood pressure readings. 1 year 3/week HTN
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Hearing Loss Tips This protocol provides bi-weekly tips for Veterans dealing with hearing loss. 26 Weeks Up to 2/Week HEARING
Tinnitus Tips This protocol provides Veterans with tinnitus tips using sounds. 3 Weeks 2/Week TINNITUS
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Flu Vaccine Reminder This protocol provides Veterans with flu vaccine reminders. 1 week 7/week FLU
Hepatitis A Vaccine Reminder This protocol provides Veterans with a reminder to complete both Hepatitis A vaccinations. 1 month 1 message HEPA
Hepatitis B Vaccine Reminder This protocol provides Veterans with reminders to complete the series of Hepatitis B Vaccinations. 1 month 2 messages HEPB
Hepatitis C Vaccine Reminder This protocol provides daily medication, appointments and lab reminders, and general/clinical education and motivation to Veterans completing the 6-month Hepatitis C treatment course. 25 weeks Up to 5/week HEPC
HIV Treatment Support This protocol provides daily medication reminders, appointments, refill and lab reminders, side effect assessment, needs assessment, and general/clinical education and motivation to Veterans with HIV. 3 years Up to 5/week TREAT
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Grief Support This protocol offers bereaved Veterans strategies, encouragement, and education. 8 weeks 4/week GRIEF
Stress Management This protocol provides educational, motivational, and skills-building texts each week to help Veterans better manage stress, set boundaries, be more mindful, learn relaxation techniques. 65 weeks 4/week STRESS
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Pain Self-Management Support This Protocol provides Veterans with techniques to self-manage pain. 26 days 7/week PAIN
Post Battlefield Acupuncture Instructions This protocol provides Veterans with follow-up instructions after the placement of Battlefield Acupuncture (BFA) needles, tacks, and seeds. 4 days Up to 7/week BFA
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
CPAP Use Reminder This protocol sends reminders to Veterans with sleep apnea to use their CPAP machine by sending nightly alerts. 1 year 8/week CPAP
Sleep Diary This protocol provides daily requests for Veterans to report hours slept previous night. 1 year 8/week SLEEP
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Spinal Cord Injury - Bowel Diary This protocol provides Veterans using the Bristol Stool Scale to track their bowel program text messages asking about their bowel program results. 90 Days Up to 5/week SCIDIARY
Spinal Cord Injury - Bowel Support This protocol provides bowel program optimization for Spinal Cord Injury patients. 90 days Up to 8/week BOWEL
Spinal Cord Injury - Condom Catheter Support This protocol provides assistance to SCI/D Veterans with neurogenic bladder who use condom catheterization. 90 Days Up to 10/week CONCATH
Spinal Cord Injury - Indwelling Catheter Support This protocol provides assistance to SCI/D Veterans with neurogenic bladder who perform indwelling catherization. 15 weeks Up to 7/week CATH
Spinal Cord Injury - Intermittent Catheter Support This protocol provides assistance to SCI/D Veterans with neurogenic bladder who perform intermittent catherization. 15 weeks Up to 7/week INTCATH
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Speech Pathology - Dysphagia Support This protocol provides support and home treatment materials for Veterans diagnosed with dysphagia. 8 weeks 7/week SPEECH
Protocol Name Description Duration Approximate Frequency of Texts Keyword to Subscribe
Support to Increase Activity This protocol provides Veterans with Whole Health-focused motivational/educational messages about moving the body for improved health and wellness. 1 year 4/week BODY
Weight Management Support This protocol provides Veterans daily healthy living reminders to exercise, count calories, and measure weight. Includes daily educational messages for weight management. 1 month Up to 8/week WEIGHT

 

Interacting with Annie

When Veterans register for Annie, they choose to receive and send self-care messages through text messaging or through the Annie app.

Interacting with Annie via (Standard SMS) Text Messaging:

  • Veterans will receive text notifications, reminders and motivational messages directly on their mobile phone or smartphone (iOS and Android).
  • Veterans will be prompted to send text messages directly into Annie on their mobile phone or smartphone, about their health readings (weight, blood pressure, etc.).
  • If Veterans want to use additional features in Annie (message history, reports, schedule, preferences), they can navigate to Annie for Veterans and use their secure credentials to log in any time.
  • Text messaging is not secure. Text messages on mobile phones can be read be anyone with access to your phone. Additionally, text messaging may have costs depending on your mobile phone plan.

Interacting with Annie via the Annie App:

  • Some Veterans prefer the additional security of using the Annie app.
  • When setting up their preferences, Veterans can choose to receive text notifications on their mobile phone alerting them that they have a new message in Annie.
  • Veterans will not be able to interact with Annie through the text feature on their mobile phone. Instead, they will need to navigate to Annie for Veterans Annie for Veterans and use their credentials to check their messages or use any of Annie’s additional features:
    • Veterans can read all Annie messages (new and old) or send Annie new messages.
    • Veterans can see reports (charts and graphs) of the health data they have submitted into Annie.
    • Veterans can subscribe to VA medical facility announcements and motivational messages.
    • Veterans can start, stop, pause, and resume their Annie messages.
    • Veterans can view and change account settings and update their mobile phone number.

Annie 6.0 Updates

The first set of changes are designed to provide a simpler, cleaner, and more intuitive app. The changes are as follows:

  • Messages is now My Messages. This is where you can exchange messages with Annie using the app.
  • Reports is now My Data. The measurements you sent to Annie are still available in chart and table format.
  • We removed Schedule, as it was deemed confusing and not helpful.
  • In the future, we will add My Subscriptions, which will provide a listing of the subscriptions available to you for your self-care.
  • Account is now My Settings. The same capabilities are available to you, but in a more understandable webpage and without the need for expanding selections.
  • About, Help, and Logout are now in the Welcome Dropdown. Simply select the dropdown and these selections are available to you. See below screenshot. Annie 6.0.1 Navigation Updates Screenshot
  • New Registration Wizard. If you haven’t used Annie previously, the first time you login you will see our registration wizard that simplifies the registration process into four easy, bite size chunks.
  • Again, these changes are just the very beginning as we modernize the Annie App for Veterans and bring to you a better, more helpful app experience.
Known Issues: 

Internet Explorer No Longer Supported

The Annie Web App no longer supports any version of Internet Explorer, including IE11. It is recommended that you use Chrome, Microsoft Edge, Firefox, or Safari.

Making a Bookmark:

The Annie Web App bookmark must be exact. To bookmark the Annie App, use the exact URL that was provided https://veteran.mobile.va.gov/annie-vet/. It is recommended to create the bookmark after you have completely logged into Annie.

Not Getting Replies to Text Messages:

If you selected SMS text messaging as your communications preference, then you should receive texts from Annie. We have encountered some users who have cellular carriers that block SMS texts or who receive "Service Denied" when sending a text.

If you don't get a response to your text right after you send it, or are not receiving text messages from Annie, then please call the Help Desk at 1-877-470-5947. They will help to resolve the issue.

Readings not accepted by Annie:

  • For users new to Annie, if you receive a message from Annie that states “I did understand your text. Be sure your texts use the KEYWORD and response correctly,” it means you are not subscribed to any protocols. Send the SUB command to Annie to Self-Subscribe to a protocol or contact your healthcare team for assistance to subscribe to a protocol.
  • For users subscribed to a protocol, if you receive a message from Annie that states “Thank you. You are not subscribed to any protocols at this time,” it means your subscription(s) has expired. If the subscription was a Self-Subscribe protocol, re-subscribe by texting SUB to Annie. If the subscription was setup by your healthcare team, please contact them for assistance.

Forward Slash “/”:

Sometimes the forward slash character does not display properly in texts from Annie. As an example, 1/2 cup of coffee may show as 1?2 cup of coffee.

If this happens, please call the Help Desk at 1-877-470-5947 to let us know.

Annie App Messages:

When using the Annie App to send a message, please ensure that you click the refresh button of your browser after sending the message to see Annie’s complete response. Please hit refresh even if you receive a response from Annie to ensure that there are not additional messages from Annie.

Additionally, please wait until you receive Annie’s complete response prior to sending additional messages to Annie.

Nonsense Texts:

If you have an older cell phone, some text messages may show up with symbols and letters that don’t make sense. If this happens, please call the Help Desk at 1-877-470-5947.

Viewing Your Message History on a Mobile Device:

If you have difficulty seeing the messages to and from Annie in the Message History of the app, then please ensure that you have scrolled to the bottom of the listing of messages.

Download Materials

Highlights

  • Annie’s Care

    The Annie text messaging app promotes self-care for Veterans enrolled in VA health care. When someone from your care team registers you to use Annie, or if you self-register and self-subscribe, you will receive automated messages that help you to track your own health. When you reply to the text messages, Annie is able to give you additional information about your specific health condition. Annie can also send you broadcast messages from your local VA medical facility or related to topics of interest you’ve selected.

    Important: Annie is for self-care. Annie is not for urgent or emergency issues. If you have an emergency, call your local medical center or dial 911. Your text and message replies are stored in the Annie VA system. Your VA health care team will be able to view the messages but will not routinely review them. Annie is not a way to text your VA clinician. You should contact your VA health care team directly when you have issues. As with any text messaging, sending and receiving texts with Annie is not secure.*

    *Text messages are not encrypted (scrambled so that they can’t be read) when being sent or received and when on your phone. They can be read by anyone with access to your phone. Texts can remain on your phone and with the companies that transmit the messages indefinitely.

  • My Messages

    Messages you receive and send using Annie can help you manage your health and medical conditions – offering care that is personal and convenient no matter where you live.

    Every message you receive and send is stored in Annie so that you can review them any time. To see your past messages, tap the My Messages tab at the top of the screen. Messages that you sent to and received from Annie will be displayed, including dates and times.

    As with any text messaging, sending and receiving texts with Annie is not secure.* Text messaging and data rates may apply depending on your phone plan.

    *Text messages are not encrypted (scrambled so that they can’t be read) when being sent or received and when on your phone. They can be read by anyone with access to your phone. Texts can remain on your phone and with the companies that transmit the messages indefinitely.

  • My Data

    Based on the measurements you’ve sent to Annie, you will be able to see charts and tables displaying your information.

The Department of Veterans Affairs’ (VA) Annie mobile application (app) is a Short Message Service (SMS) text messaging capability that promotes self-care for Veterans enrolled in VA health care. When your provider or a member of your VA health care team signs you up for Annie for a health issue, you will receive automated messages that prompt you to track your own health. You are asked to reply to messages so that Annie can let you know how you are doing. Annie can also send you messages from your local VA medical facility.

Important: Annie is for self-care. Annie is not for urgent or emergency issues. If you have an emergency, call your local medical center or dial 911. Your text and message replies are stored in the Annie VA system. Your VA health care team will be able to view the messages but will not routinely review them. Annie is not a way to text your VA clinician. Annie is only intended for self-care. You should contact your VA health care team directly when you have health issues. Text messaging is not secure (texts can be read by anyone with access to your phone) and has costs, depending on your plan. Talk to your cell phone service carrier if you have questions about text messaging costs.

Annie will help you track your own health and your health information by sending you messages that are just for you. You can get updates from your VA medical facility. When you use Annie to help you track your health, you can collect readings about yourself over time, giving you a more complete picture of your health. For example, if you want to control high blood pressure, you send your readings from home so that Annie can let you know about staying on track. If you or your VA health care team wants Annie to help you with a health issue, your VA health care team will help you sign up.

Annie is modeled after a successful United Kingdom National Health Service program, known as Flo for Florence Nightingale, where it has been used since 2010.

Your text and message replies are stored in the Annie VA system. Your VA health care team is able to view the messages but will not routinely review them. Annie is for self-care. Annie is not for urgent or emergency issues. If you have an emergency, call your local medical center or dial 911. For any other health issues, you should contact your VA health care team directly.
Any veteran that is enrolled in VA health care can use Annie. Annie can be used with a basic cell phone or smart phone that allows texting (also known as SMS). Text messaging charges may apply, Contact your cell phone provider to learn about your text messaging usage plan. Information sent over text messaging can be read by anyone who has access to your phone. If you have DS Logon Level 2 (Premium), ID.me or My HealtheVet Premium account credentials, you can also use the Annie App for Veterans, but requires a smartphone, computer or mobile device that connects to the Internet. If you do not have an ID.me, DS Logon Level 2 (Premium) or My HealtheVet Premium Account, or you are not sure, visit mobile.va.gov/login-information for more information.
Yes. You can use Annie on your own to receive facility messages from your VA care team. If you want to use Annie to help you track your health readings, talk with your VA care team. You can also self-subscribe to available protocols. Click here for information. If you want to use Annie to help you track your health readings, talk with your VA care team.
Annie is named after Lieutenant Annie G. Fox, the first woman to receive the Purple Heart for combat. She was Chief Nurse in the Army Nurse Corps at Hickman Field, Pearl Harbor.
Annie can be accessed using text messaging or through the Annie (web) App, on a computer or mobile device.

When you use Annie to receive or send texts on your mobile phone, the text messages are not encrypted – which means that they are not secure. Anyone who has your phone would be able to read the text messages. Additionally, text messaging costs may apply (depending on your cell phone plan).

When you use the Annie App for Veterans, you log into Annie using your DS Logon Level 2 (Premium), ID.me or My HealtheVet Premium Account credentials, and the messages are secure. You can see all messages and readings you sent to Annie, manage your messaging preferences, view reports and a schedule of messages Annie will send. The Annie App can be used on a smartphone, tablet, personal computer or any other device with access to the Internet.
No. Texts and messages sent to Annie do not go directly to your VA health care team or clinician. They are stored in the Annie VA system. Your VA health care team will be able to view the messages, but will not routinely review them. Annie is only intended for self-care. You should contact your VA health care team directly when you have issues.
If you use text messaging on a basic cell phone or smartphone, there may be costs associated with text messages depending on your cellular plan.

When you first open the Annie App for Veterans, you will see the End User License Agreement (EULA) and Notice of Privacy Practices (Notice). Read both the EULA and Notice, and if you agree to these terms, tap Accept to proceed. Type in your DS Logon Level 2 (Premium), ID.me or My HealtheVet Premium Account credentials, and tap Sign In.

If you see Request for Access to Your Health Information, read this, and when ready to continue, tap Next. You will then see VA Form 10-5345a. If you agree, tap Verify to “sign” the form. If you already signed the Right of Access form using another VA app, you will proceed into the app’s Patient Registration screen.

If you are not yet registered, then you will proceed to the Patient Registration screen, tap I consent to Participate in Program. A pop-up “Annie: VA’s SMS Text Messaging Program Information & Disclosure Factsheet” box will appear. Read the background information, patient responsibilities and risks covered in the factsheet, and scroll to the bottom of the box. If you accept the patient responsibilities and risks covered in the factsheet, tap I Consent. The “I Consent to Participate in Program” checkbox will be checked, and you will see the date and time you consented. Tap on the three tabs, which expand the settings and options below, and edit them as needed. Tap Submit, and you will see a Registration Success! screen. You will receive a message from Annie on the mobile device associated with the number you registered. Follow Annie’s instructions and respond to the message to complete your registration. The next time you log in you will proceed directly into the app after you enter your DS Logon Level 2 (Premium), ID.me, or My HealtheVet Premium Account credentials.

There are two ways to receive messages; through cell phone text messaging and the Annie (web) App. For cell phone text messaging, make sure that Annie has your correct mobile phone number (see below about changing your mobile phone number). If you use your phone texting function, Annie will send you texts just as you would receive from a friend or family member. If you use the Annie (web) App, you can check for and read messages in the app. You do have the option to receive a text to prompt you when a new message appears in the app. You will then need to log in to the Annie App for Veterans to check the message.

There are two ways to send messages to Annie; through cell phone text messaging and the Annie (web) App. For cell phone text messaging, you can type and send text messages using your phone’s text messaging feature. You may also use Annie (web) App with a smartphone, tablet or personal computer. For both of these methods, Annie will send a message that asks you to respond with a health measure. Annie uses keywords to know what kind of information you are sending. The letters can be upper or lower case and spelling has to be EXACT. Depending on the information you send, Annie will tell you how to respond. When you respond to Annie by sending your readings (such as your blood pressure measurement), you must start your message with a keyword or abbreviation so that Annie understands your message. Below are examples you might see:

When Annie asks you to send this information Start your message response with (not case sensitive)
Blood Pressure BP or BLOOD
Pulse Oximetry (SpO2) or Oxygen level OX or OXYGEN
Blood Glucose or Sugar BG or GLUCOSE or SUGAR
Glucose Before Eating BGB or BEFORE
Glucose After Eating BGA or AFTER
Weight Loss WE or WEIGHT
Caloric Intake CAL or CALORIES
Amount of Exercise EXE or EXERCISE
Temperature TEMP
PulsePULSE
*Not case sensitive

For example, if Annie asked you to send your temperature, and your reading at home is 98˚F, you would type: TEMP 98 or temp 98. If you responded with 98, without the ‘Temp’, Annie wouldn’t understand your message. If you use the Annie App for Veterans, tap Messages at the top of the screen. Type Temp 98 in the Enter Message box at the bottom. Tap Send.

Annie is used so that you can track your own health, such as monitoring blood pressure readings or weight or other health information. If you are not feeling well, or you get readings or messages from Annie that get you worried, make sure to talk to your provider or VA health care team. You are responsible for your own health, and your VA health care team is not routinely reviewing the messages and responses you send to Annie.

You can change or update your mobile phone number on your own using the Annie App for Veterans by tapping Patient Info on the Account tab.

If you plan to change your mobile phone number from the one you used to register with Annie, make sure to follow these steps:

  1. Text PAUSE to Annie from your old phone number. This stops all texts to that number.
  2. When step 1 is completed, contact your VA health care team and provide them with your new mobile phone number.
  3. After your phone number has been updated in Annie and you have your mobile phone with your new phone number, text the message RESUME to Annie, and service will resume.

Every message that you receive and send to Annie will be recorded, so that you can look at them at any time using the Annie App for Veterans. To see past messages, tap the Messages tab at the top of the screen. Messages that you sent to and received from Annie will be shown, including dates and times. Scroll through the messages by using the bars to the right and below the messages, or filter your messages by keyword by tapping the drop-down menu next to Filter Messages By.

If you have sent readings for health tracking to Annie, you can see a report with your information using the Annie App for Veterans. Tap the Reports tab at the top of the screen, and choose the type of health information (such as blood pressure, weight, etc.) you would like to see. Annie will show you a report of your readings as charts and tables of the information you have sent including the date and time. You can adjust the time period using the Range Selector, Date Range, and Navigator. To go back to Reports, tap Back in the upper left corner.

NOTE: You may find problems when seeing your readings using Reports. Please review all of your readings, and do not limit the readings using the From/To Boxes or the scroll bar and buttons.

The number and frequency of messages depends on the health tracking and broadcast messages you are signed up to. The amount and timing of messages can be viewed using the Annie (web) App for Veterans. To see this information, tap the Schedule tab at the top of the screen. You will see a list of upcoming messages that will be sent to you by Annie, including any requests from Annie for health readings that you are tracking. For each, you can see its name or the type of information requested, when and how often messages are sent, and the date when you started getting messages from Annie.
You can start/stop and pause/resume messages with Annie at any time using simple texts or message replies.
  • Pause/Resume – To halt messages from Annie temporarily, type and send the message: “PAUSE.” To start receiving messages again, type and send the message: “RESUME.” Annie will automatically begin sending you messages again.
  • Stop/Start – To stop receiving messages from Annie or stop participating in Annie, type and send the message: “STOP.” Text Stop 1 to stop Broadcast Messages, Text Stop 2 to stop Health Messages, Text Stop 3 to stop participation in Annie. NOTE: If you want to Start again, you will have to send in “START” and notify your VA health care team that you have begun using Annie again so they can re-enable your protocols or create new protocols for you.
  • Help – To ask for assistance, type and send the message: “HELP.” Annie will respond with help desk information and a list of the available Annie commands.
A DS Logon (Department of Defense Self-Service Logon) is a secure logon ID, created by the Department of Defense (DoD), that verifies the identities of individuals affiliated with DoD or VA and allows them to access secure websites and digital resources across DoD and VA using a single username and password.

ID.me provides secure identity proofing, authentication, and group affiliation verification for government and businesses across sectors.

My HealtheVet is VA’s online Personal Health Record – designed for Veterans, active duty Servicemembers, their dependents and Caregivers – to help manage health care, partner with VA care teams and provide opportunities and tools to make informed decisions about their health. My HealtheVet allows you to create your own health record with self-entered information (like your health history and allergies) using tracking tools and access your health records.

You will need a DS Logon Level 2 (Premium), ID.me or My HealtheVet Premium Account to use the Annie App for Veterans. If you do not have a DS Logon Level 2 (Premium), ID.me or My HealtheVet Premium Account or are not sure, visit mobile.va.gov/login-information or dial 1-800-983-0937 for assistance.

The best way to use Annie is to partner with your VA health care team. If you have questions about using Annie or about your health readings, contact your VA health care team. Annie is not for urgent or emergency issues. If you have an emergency, call your local medical center or dial 911. If you think that any of your health information has been seen by others due to loss or theft, contact your local VA medical facility and ask for the Privacy Officer. To locate your local VA facility, visit VA’s Facility Locator.

A User Manual and Slideshow can be found on mobile.va.gov/app/annie-app-veterans. You can access these materials from the app by tapping Help. A pop-up box will appear with a number for the VA Help Desk and a link to additional training materials. Tap the Training Materials hyperlink, and you will go to mobile.va.gov/app/annie-app-veterans.

If you need any help or technical assistance using the Annie App for Veterans, or to report a problem with the program, call 1-877-470-5947 to speak with a VA representative. For TTY assistance, dial 711.

To ask for assistance from Annie, type and send the message: “HELP.” Annie will respond with help desk information and a list of the available Annie commands.

If you experience technical glitches with the Annie App or Annie text messages, please report the issue by calling 1-877-470-5947. Your feedback will help us to continually improve the app.

VA Needs Your Feedback!


Health Resource Center Help Desk: 877-470-5947
  • For Veterans needing assistance with all apps — except VA Video Connect
  • Weekdays 8 a.m. to 8 p.m. ET
Office of Connected Care Help Desk: 866-651-3180
  • For VA Care Teams needing assistance with telehealth and all apps
  • For Veterans needing assistance with VA Video Connect
  • 24 hours a day, 7 days a week

Correspondence Address
VHA Office of Connected Care (12CC)
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Veterans
  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)