U.S Department of Veterans Affair

Online Scheduling Available Through My HealtheVet!

eNewsletter / Winter 2017 - 2018

Online Scheduling Available Through My HealtheVet!

This past fall, VA expanded Veterans’ access to scheduling by integrating VA Online Scheduling, formerly known as the Veteran Appointment Request (VAR) App, into My HealtheVet. You can now schedule and manage your primary care and certain specialty care VA appointments online through the health portal at participating VA facilities.

To do so, you need to be registered as a patient in My HealtheVet and have a Premium Account.

  • If you are eligible to use online scheduling, you will see a “Schedule a VA Appointment” option when you log in.
  • If you don’t have a My HealtheVet Premium Account, visit My HealtheVet or contact the My HealtheVet Coordinator at your nearest VA facility. Veterans who have used online scheduling in the past with their DS Logon (Level 2) Premium Account will also be able to continue to log in with their existing credentials.

Currently, online scheduling is available at more than 100 VA facilities and their associated Community Based Outpatient Clinics. VA plans to add more appointment types in the future and is working to make online scheduling available at nearly all VA facilities next year.

Check to see if your VA facility offers online scheduling.

If your VAMC does not currently participate in online scheduling, please know that VA is working to expand access to additional medical centers. If you need to make an appointment immediately, call the VA facility where you want to receive care. Find your VA health facility’s phone number.

Online Scheduling Features

Once you’re logged in, you can:

  • Self-schedule primary care appointments at participating VA facilities where you have had a primary care appointment in the past two years.
  • Request help scheduling primary care appointments at participating VA facilities where you receive care.
  • Self-schedule or request help scheduling specialty appointments, such as outpatient mental health, optometry and audiology, at participating facilities.
  • View or cancel appointments and requests.
  • Track the status of appointment requests.
  • Send messages about requested appointments.
  • Get notifications about appointments.

Need help?

If you need help with online scheduling, please dial 1-877-470-5947. For TTY assistance, dial 711. The Help Desk is open weekdays from 7:00 a.m. - 7:00 p.m. CT.

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