U.S Department of Veterans Affair
 

The MyVA Health Video mobile application (app) for Care Teams allows VA providers to request that their Veteran patients take and securely upload short video clips, of approximately one to three minutes, for the provider to review.

These videos will help you to visualize and understand issues your patients might be experiencing at home, helping you provide guidance and care even when you are not in the same physical location. After requesting videos from your patients, you can securely view the videos online and monitor your patients’ health conditions remotely via the app.

Features:

  • Add new requests
  • View video records
  • Add notes to videos
  • Request Videos

    Send requests and instructions to your patients to take and upload videos. 

  • View Videos

    Watch videos Veterans have uploaded, and make notes.

  • Review Status of Video Requests

    Review the details and status of video requests you have sent.

The MyVA Health Video mobile application (app) for Care Teams allows VA providers to request that their Veteran patients take and securely upload short video clips for the provider to review.
To use the MyVA Health Video App for Care Teams, you must be a VA health care professional with credentials for the Veterans Health Information Systems and Technology Architecture (VistA).
The videos uploaded by Veterans will help you visualize and understand issues your Veterans might be experiencing at home, helping you provide guidance and care even when you are not in the same physical location. After requesting videos, you can securely view the videos online and monitor your Veterans’ health conditions remotely via the app.
Before you can request or view videos, you must search for a patient. On the Home screen, tap Search for a Patient, and a pop-up Patient Search box will appear. In the bar at the top of the box, begin typing in either a patient’s last name only; last name, first name; last name, first name, middle name; last initial and last four digits of the social security number (SSN); full SSN. Tap the name of the Veteran you would like to view and a pop-up Patient Search Details box will appear. Tap Select Patient, and you will go to your patient’s record.
Only one video may be uploaded per request. A video CANNOT be deleted once it has been submitted. If A Veteran submits the wrong video or a poor quality video and wants to submit a different one, you will have to make another video request. Before you create a new video request, you must first search for and select the Veteran whose records you would like to view. Then at the top of your screen, tap Add New Request, and you will go to an Add New Request screen. Fill out the request fields below:

  • Date – The date will default to the current date and cannot be changed.
  • Category – Tap the Select Category bar, and a drop-down menu will appear. Tap either Rehabilitation or Medical.
  • Type – Tap the Select Type bar, and a drop-down menu will appear. The options depend on if the Category is Rehabilitation or Medical. Tap the Type that best suits the video you are requesting.
  • Instructions – Type in any instructions you would like to send to your patient about what they should include in their video. For tips and best practices for instructions, tap the i icon to see a pop-up box of helpful hints.
Tap Submit

NOTE: The Veteran will only be able to upload one video per request, and he/she will not be able to delete a video once it has been submitted.
No. The Veteran will not be automatically notified about the new video request. It is recommended that you use My HealtheVet or other means to notify the Veteran of the request.
Before you can view videos, you must first search for and select the Veteran whose records you would like to view. Then, at the top of your screen, tap Video Records, and you will go to a Video Records screen. You will see the name and personal identifying information of the Veteran you have selected at the top of the screen. Tap Select next to the title of the video you would like to view, and you will go to a Video Summary screen where you will see the overview information you originally entered about the request, as well as any additional notes your patient included when uploading the video. Tap View Video, and a pop-up Veteran Video box will appear. Tap the forward arrow to play.

NOTE: Due to the complex VA environments, videos may not play via Citrix Access Gateway (CAG). It may be due to permissions, version of Internet Explorer or plugins installed. If you are having issues with playing videos, please contact the IT National Service Desk at 1-855-673-4357, option 6, option 5."
Yes. To add a note to the video, tap Add Note from the Video Summary screen. A pop-up Add Note box will appear. Type in your note, and tap Submit. The note will be saved along with the date it was created.
No. Veterans can only upload one video per request.
No. A Veteran cannot proof a video on their app once they have submitted it. Encourage your patient to review the video on the device they used to record the video to ensure they are happy with it before submitting the video in the app.
No. Veterans cannot delete a video once they have submitted it. If they submit the wrong video or a poor quality video and want to submit a different one, they will have to contact you, and you will have to make another request.
VA Mobile Health is an initiative that aims to improve Veterans’ health by providing technologies to expand care beyond the traditional office visit. As part of VA Mobile Health, VA is releasing a series of secure apps that take advantage of the popularity of wireless technologies to support Veterans, Caregivers and VA care teams.
Additional information about other available VA apps can be found on mobile.va.gov/appstore as well as mobile.va.gov.
The app offers a built-in help feature. Tap Help in the upper right corner, and a pop-up Help box will appear. More resources, such as a User Manual, Quick Start Guide and Slideshow can be found on mobile.va.gov/appstore, and search for the app to access the resources.

If you need assistance with the MyVA Health Video App for Care Teams, dial 1-844-482-6624 to speak with a VA representative. The Help Desk is open weekdays from 7 a.m. to 7 p.m. CT. For TTY assistance, dial 711.

Beta App Feedback Form

VA needs your feedback on this app. Any information you enter here is anonymous and is collected for analysis and improvement of VA apps. This feedback section is not a venue for communication of an urgent medical nature or to obtain immediate technical support.

Required field *

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
I saw all of the information I expected to see. *
I was able to easily access the app. *
I was able to navigate through the app easily. *
While I was using it, the app was stable. *
I would recommend this app to others who might use it. *
It was difficult to make a mistake using the application and, when I did, it was easy to recover. *
The app had all the functionality I expected it to have. *
I would imagine most people would learn to use the app quickly. *
I was able to accomplish what I wanted to achieve. *
Overall, I was satisfied with this app. *
If no problems encountered, put “None.”
If no issues encountered, put “None.”

Help Desk
VA Care Teams: (844) 482-6624
Veterans: (877) 470-5947
Weekdays 7 a.m.-7 p.m. (CT)

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420