VA Video Connect data benefit: interruption

 

Notice of temporary interruption of VA Video Connect data benefit:

The Department of Veterans Affairs thanks T-Mobile, Verizon, Sprint (now owned by T-Mobile), and SafeLink by Tracfone for their generosity in waiving data charges for Veterans using VA Video Connect.

Due to increased demand for video-based care during the COVID pandemic, VA has been rapidly reconstructing our VA Video Connect application so that more Veterans and VA care teams can use the system. During this time, Veterans using VA Video Connect with limited data plans could temporarily experience data charges; however, VA’s cellular partners have been working diligently to completely restore the “zero rating” program, following VA’s completion of the necessary technical changes to expand VA Video Connect capacity. Progress towards restoring the zero rating program for each partner carrier is listed below:

  • T-Mobile (Complete)
  • Verizon (Complete)
  • Sprint (Complete)
  • SafeLink by TracFone (Complete)

We will continue to update this site so that Veterans, their caregivers and families know when VA Video Connect can once again be used on all our partner carriers without concern for data charges.

If any issues arise regarding data charges related to VA Video Connect, please contact your cellular carrier.

Last Updated: 9/16/2020 1:30 p.m. ET

Veterans
  • (877) 470-5947 (Weekdays 8am - 8pm ET)
VA Providers
  • (866) 651-3180 (24 hours a day, 7 days a week)
VA Video Connect Help for All
  • (866) 651-3180 (24 hours a day, 7 days a week)