From OPSS to VAOS: what you need to know!

eNewsletter / Fall 2018

From OPSS to VAOS: what you need to know!

On Oct. 18, 2018, Veterans at the following facilities switched from using Online Patient Self-Scheduling (OPSS) to using VA Online Scheduling (VAOS) to make their appointments:

  • Edith Nourse Rogers Memorial Veterans Hospital (Bedford, MA)
  • VA Salt Lake City Health Care System
  • Minneapolis VA Health Care System

Please note that any appointments or appointment requests previously submitted through OPSS will not be affected.

Click here to begin scheduling and requesting appointments using VAOS.

Why is Online Patient Self-Scheduling (OPSS) Going Away?

VA often tests multiple technologies when deciding which system works best. Through this testing, we found that VAOS was a better fit for Veterans, especially as its integrated into the My HealtheVet patient portal.

What are the features of VA Online Scheduling (VAOS)?

Like OPSS, VAOS can be operated on desktop and on your mobile devices. VAOS allows you to self-schedule and track the status of appointment requests, send messages and receive notifications about your appointments — so you never miss a beat.

VAOS is currently available through the My HealtheVet patient portal and the VA App Store and in the future, on A VAOS user manual is available on the VA App Store.

Please note that if you’ve previously downloaded the OPSS app, it will no longer work. Use the links above to schedule your appointment using VAOS.

Where can I get help during this transition?

If you need assistance using VA Online Scheduling, call the Health Resource Center at 877-470-5947.