U.S Department of Veterans Affair

From OPSS to VAOS: what you need to know!

eNewsletter / Fall 2018

From OPSS to VAOS: what you need to know!

On Friday, Oct. 12, 2018, Veterans at the following facilities will no longer be able to schedule or request appointments using Online Patient Self-Scheduling (OPSS). A new application, called VA Online Scheduling (VAOS), will soon be available:

  • Edith Nourse Rogers Memorial Veterans Hospital (Bedford, MA)
  • VA Salt Lake City Health Care System
  • Minneapolis VA Health Care System

Please note that any appointments or appointment requests previously submitted through OPSS will not be affected.

Why is Online Patient Self-Scheduling (OPSS) Going Away?

VA often tests multiple technologies when deciding which system works best. Through this testing, we found that VAOS was a better fit for Veterans, especially as its integrated into the My HealtheVet patient portal.

What are the features of VA Online Scheduling (VAOS)?

Like OPSS, VAOS can be operated on desktop and on your mobile devices. VAOS allows you to self-schedule and track the status of appointment requests, send messages and receive notifications about your appointments — so you never miss a beat.

Stay tuned for more information about this transition.

Where can I get help during this transition?

If you need assistance concerning any appointments or appointment requests, please contact your facility.

Find facility locations