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Veteran Appointment Request

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Available at select locations, VAR makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use VAR to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments.

Features:

  • Self-schedule primary care appointments
  • Request dates and times for primary care and mental health appointments
  • See details for all pending, confirmed and upcoming appointments (both those requested through the app or through a VA scheduler), including date, time, clinic, care team and reason for visit
  • Send up to two messages to a VA scheduler about requested and booked appointments
  • Get email notifications about appointment updates
  • Cancel an appointment if you are unable to make it to that appointment

Currently the Veteran Appointment Request (VAR) App is available to Veterans at select locations, as follows:


VISN 1
  1. Edith Nurse Rogers Memorial Veterans Hospital (Bedford, MA)
  2. Manchester VA Medical Center (Manchester, NH)
  3. Providence VA Medical Center (Providence, RI)
  4. VA Boston Healthcare System (Boston, MA (Jamaica Plain), West Roxbury, MA, and Brockton, MA)
  5. VA Central Western Massachusetts Healthcare System (Leeds, MA)
  6. VA Connecticut Healthcare System (West Haven, CT and Newington, CT)
  7. VA Maine Healthcare System (Augusta, ME)
  8. White River Junction VA Medical Center (Hartford, VT)
VISN 2
  1. James J. Peters VA Medical Center (Bronx, NY)
  2. Northport VA Medical Center (Northport, NY)
  3. VA New Jersey Health Care System (East Orange NJ, and Lyons, NJ)
VISN 4
  1. Coatesville VA Medical Center (Coatesville, PA)
  2. Erie VA Medical Center (Erie, PA)
  3. James E. Van Zandt VA Medical Center (Altoona, PA)
  4. Philadelphia VA Medical Center (Philadelphia, PA)
  5. VA Butler Healthcare (Butler, PA)
  6. VA Pittsburgh Healthcare System (Pittsburgh, PA)
  7. Wilmington VA Medical Center (Wilmington, DE)
  8. Wilkes-Barre VA Medical Center (Wilkes-Barre, PA)
VISN 5
  1. Beckley VA Medical Center (Beckley, WV)
  2. Baltimore VA Medical Center (Baltimore, MD)
  3. Huntington VA Medical Center (Huntington, WV)
  4. Louis A. Johnson VA Medical Center (Clarksburg, WV)
  5. Martinsburg VA Medical Center (Martinsburg, WV)
  6. Perry Point VA Medical Center (Perry Point, MD)
  7. Washington DC VA Medical Center (Washington, DC)
VISN 6
  1. Hampton VA Medical Center (Hampton, VA)
  2. Hunter Holmes McGuire VA Medical Center (Richmond, VA)
  3. Salem VA Medical Center (Salem, VA)
  4. W. G. (Bill) Hefner VA Medical Center (Salisbury, NC)
VISN 16
  1. Central Arkansas Veterans Healthcare System (Little Rock, AR and North Little Rock, AR)
  2. Fayetteville VA Medical Center (Fayetteville, NC)
  3. G.V. (Sonny) Montgomery VA Medical Center (Jackson, MS)
  4. Michael E. DeBakey VA Medical Center (Houston, TX)
  5. Overton Brooks VA Medical Center (Shreveport, LA)
  6. VA Gulf Coast Veterans Health Care System (Biloxi, MS)
  7. VA Southeast Louisiana Veterans Health Care System (New Orleans, LA)
VISN 17
  1. VA Texas Valley Coastal Bend Health Care System (Harlingen, TX)
VISN 19
  1. Cheyenne VA Medical Center (Cheyenne, WY)
  2. Grand Junction VA Medical Center (Grand Junction, CO)
  3. Jack C. Montgomery VA Medical Center (Muskogee, OK)
  4. Sheridan VA Medical Center (Sheridan, WY)
  5. VA Eastern Colorado Health Care System (Denver, CO)
  6. VA Montana Health Care System (Fort Harrison, MT)
VISN 20
  1. Alaska VA Healthcare System (Anchorage, AK)
  2. Boise VA Medical Center (Boise, ID)
  3. Jonathan M. Wainwright Memorial VA Medical Center (Walla Walla, WA)
  4. Mann-Grandstaff VA Medical Center (Spokane, WA)
  5. VA Puget Sound Health Care System (Seattle, WA and Lakewood, WA)
  6. Roseburg VA Medical Center (Roseburg, OR)
  7. VA Portland Health Care System (Portland, OR and Vancouver, WA)
  8. VA Southern Oregon Rehabilitation Center (White City, OR)
VISN 21
  1. San Francisco VA Medical Center (San Francisco, CA)
  2. VA Central California Health Care System (Fresno, CA)
  3. VA Northern California Health Care System (Mather, CA and Martinez, CA)
  4. VA Pacific Islands Health Care System (Honolulu, HI)
  5. VA Sierra Nevada Health Care System (Reno, NV)
  6. VA Southern Nevada Healthcare System (North Las Vegas, NV)
VISN 22
  1. Northern Arizona VA Health Care System (Prescott, AZ)
  2. Phoenix VA Health Care System (Phoenix, AZ)
  3. VA Greater Los Angeles Health Care System (Los Angeles, CA)
  4. VA Loma Linda Healthcare System (Loma Linda, CA and Redlands, CA)
  5. VA Long Beach Healthcare System (Long Beach, CA)
  6. VA San Diego Healthcare System (San Diego, CA)

VA is continuing to expand VAR’s functionality to include additional clinics across the country, so please check back later for additional updates.

  • Request Appointments

    Conveniently request appointments for primary care and mental health visits, self-schedule select primary care appointments through the app.

  • View the Status of Booked Appointments or Appointment Requests

    View your upcoming appointments, and easily track whether an appointment request has been submitted, scheduled or cancelled.

  • Review Details for Booked Appointments and Appointment Requests

    Check the details of your booked appointment and appointment requests, such as your clinic, care team and preferred dates and times.

  • View or Cancel Appointments

    Easily cancel an appointment if you are unable to make it.

  • Send Messages about Appointments

    Send up to two messages to your scheduling team about your existing requests.

If you are a Veteran enrolled in the Department of Veterans Affairs (VA) health care system, the Veteran Appointment Request mobile application (app) allows you to self-schedule or request primary care appointments and request mental health appointments. You can also view appointment details, track the status of requests, send messages about the requested appointments, get notifications about appointments and cancel appointments.
To use the VAR App, you must
  1. Be enrolled in VA health care and been seen for care at a VA Medical Center (VAMC) or Community Based Outpatient Clinic (CBOC). If you would like to learn more about the enrollment process, visit va.gov/healthbenefits/apply or call 1-877-222-VETS. To find a facility near you, visit VA’s Facility Locator: http://www.va.gov/directory/guide/home.asp.
  2. Have a DS Logon Level 2 (Premium) Account. The VAR App can access your VA EHR and therefore, for your security, requires a DS Logon Level 2 (Premium) Account. If you do not have a DS Logon Level 2 (Premium) Account, or you are not sure, visit mobile.va.gov/dslogon for more information.
No, you must be a VA patient to use the app and been seen for care at a VA Medical Center (VAMC) or Community Based Outpatient Clinic (CBOC). If you would like to learn more about the enrollment process, visit va.gov/healthbenefits/apply or call 1-877-222-VETS. To find a facility near you, visit VA’s Facility Locator: http://www.va.gov/directory/guide/home.asp
The VAR App is an easy and convenient way to request a primary care or mental health appointment at your local VA facility. Instead of having to call your VA facility to speak directly with a scheduler, you can submit a request at any time of day. You can clearly designate your preferred times, dates, locations and providers for appointments. You can track the status of your requests and view your upcoming appointments, which can help you stay organized.
VAR is a web-based app so it can be used on any device using the following types of browsers:
  • Internet Explorer 10 and higher
  • Safari 8 and higher
  • Firefox 24 and higher
  • Google Chrome 47 and higher
You can only make primary care and mental health appointment requests with the VAR App. These can be for many reasons, from routine follow-up visits to new issues to medical concerns. You may only submit one primary care appointment request and two mental health requests at one time. You should not use the VAR App in emergencies or for severe health concerns. If you have an emergency, you should always dial 911 or call your local VA facility.
No, submitting a request does not mean an appointment has been booked; VA schedulers review the requests and officially schedule appointments by clinic availability.
You can only directly book primary care appointments through the app if your assigned primary care provider supports this functionality at their clinic. However, you can use the app to request that a VA scheduler help book Mental Health appointments or primary care appointments at any facilities that supports use of VAR.
VAR will not provide email reminders or notifications about appointments that are already booked for you. However, you can view a list of upcoming appointments on the application home screen.

You can elect to receive email updates notifying you of changes/updates for your appointment requests when creating the request. When you request or schedule an appointment, you will see an option for email preferences at the bottom of your screen before you submit your request or confirm your appointment. To request email updates, tap Yes under “Send me updates on my appointments and requests,” and then enter your email into the text box.
When you log into the VAR App, you will see three main navigation sections of the app:

Appointments/Requests – list of appointments and requests, which allow you to track statuses easily or tap on each appointment/request for more details.
  • Appointments – Upcoming, confirmed appointments that you have booked through the app, or that a VA scheduler has booked for you. NOTE: This includes all appointments, not just those scheduled through the app.
  • Requests – Pending requests for primary or mental health appointments that you have requested through the app, but that have not yet been booked by a VA scheduler.
New Appointment/Request – Buttons at the top right and bottom right of your screen, which allow you to directly schedule or get help scheduling a primary care or mental health appointment.

User Menu (three-line icon with a silhouette) – a slide-out menu in the upper right corner of your screen that allows you to access About, Feedback, Launchpad and Logout.
Tap New Appointment/Request in either the top right or bottom right of your screen. Tap the circle next to “Schedule a Primary Care appointment myself.” More information will populate below, and you will see your primary facility and care team based on your VA health records. Fill out the details for your facility, clinic and email preferences. Tap Schedule Appointment, and you will go to an Appointment Details screen that confirms your request has been submitted and provides an overview of the details.
Appointments can be scheduled 90 days out.
No, but you can schedule appointments one day in advance, provided there is availability
No, the app does not have this functionality. You should call your clinic directly if you have questions about any lab work that may need to be completed prior to your appointment.
Tap New Appointment/Request in either the top right or bottom right of your screen. Tap the circle next to “Request help scheduling a Primary Care appointment.” More information will populate below, and you will see your primary facility based on your VA health records. Fill out the details for your appointment request. Tap Submit Request, and you will go to a Request Details screen that confirms your request has been submitted and provides an overview of the details.
Tap New Appointment/Request in either the top right or bottom right of your screen. Tap the circle next to “Request help scheduling a Mental Health appointment.” More information will populate below, and you will see your primary facility based on your VA health records. Fill out the details for your appointment request. Tap Submit Request, and you will go to a Request Details screen that confirms your request has been submitted and provides an overview of the details.
You can have one primary care and two mental health appointment requests in process at a time. After that, VA must process your requests and either confirm or cancel them before you can submit additional requests.
On the Home screen, you will see two lists, one of booked appointments and one of requests, which show you the status of that appointment. To view more details, tap the specific appointment you would like to view.
When a VA scheduler reviews your appointment request and books your appointment, you will see the request move from the Requests section of your Home screen and into the Appointments section as a booked appointment. If you opted into email updates, you will also receive an email notification that your appointment has been officially booked.
VA staff should respond within the next business day but have up to five (5) calendar days to process appointment requests.
Tap on the request you would like to cancel, and you will go to its Request Details screen. Tap Cancel Request under the Request Details box, and then tap yes on the Confirmation pop-up box that appears. The status of the request will change to Cancelled.
Tap on the appointment you would like to cancel, and you will go to its Appointment Details screen. Under “I need to cancel this appointment,” tap Yes. A Reason for Cancellation bar will appear, and tap Select. Tap the reason from the drop-down menu, and tap Cancel Appointment. A pop-up Confirmation box will appear, and tap Yes. You will go to a screen that confirms your appointment has been cancelled. To return to the Home screen, tap Appointments/Requests in the upper left corner.
You can cancel all primary care appointments that you have made through the VAR App. You can also cancel select other appointments. You can determine which appointments you can cancel through VAR by clicking the appointment in the appointment list on the application home page. The app will either allow you to cancel the appointment or tell you to call the facility to cancel the appointment.
You may cancel appointments through VAR up to the day before the appointment. You will have to call the facility to cancel an appointment on the same day.
Access the VAR App, and read the End User License Agreement (“EULA”) and the Notice of Privacy Practices (“Notice”). Tap Accept, and tap Login. Enter your DS Logon Level 2 (Premium) credentials, and tap Sign In. You will proceed into the app.

NOTE: You can access the Veteran Appointment Request App either directly or through the VA Launchpad. The VA Launchpad contains links to all VA Apps that access information from your VA EHR. By signing into the VA Launchpad once with your DS Logon Level 2 (Premium) Account credentials, you can access multiple apps without signing into each app separately. If you are accessing the Veteran Appointment Request App through the VA Launchpad and have already signed into another app, you will not need to re-enter your credentials.
DS Logon (Department of Defense Self-Service Logon) is a secure logon ID, created by the Department of Defense (DoD), that verifies the identities of individuals affiliated with DoD or VA and allows them to access secure websites and digital resources across DoD and VA using a single username and password.

You will need a DS Logon Level 2 (Premium) Account to use the Veteran Appointment Request App. The VAR App can access your VA Electronic Health Record (EHR) and therefore, for your security, requires a DS Logon Level 2 (Premium) Account.

If you do not have a DS Logon Level 2 (Premium) Account or are not sure, visit http://mobile.va.gov/dslogon or dial 1-800-983-0937 for assistance.

Additional information about DS Logon can be found on the My Access Center site, which is provided by the DoD:
Tap the three-line menu icon with a silhouette in the upper right corner of the screen. A slide-out User Menu will appear, and tap Launchpad. You will go to the VA Launchpad and stay signed into the VAR App.
Tap the three-line menu icon with a silhouette in the upper right corner of the screen. A slide-out User Menu will appear, and tap Logout. You will go to the VA Launchpad and be logged out of the VAR App.
If you leave the VAR application idle for 15 minutes, you will be logged out. This is for your protection – it ensures that no one can pick up your device or access your computer and view any of your appointment information or schedule an appointment on your behalf.
VAR is not available within My HealtheVet. However, both VAR and My HealtheVet display your upcoming appointments.
No, the app does not integrate with Secure Messaging. However, the app does have a messaging feature where Veterans and Schedulers can send up to two messages each to one another.
If you are receiving VA Medical Care, your PACT (or Patient Aligned Care Team) will consist of the clinical staff you see at the VA facility where you normally receive care. If you have received care at other VA facilities previously, you may be able to request appointments at those facilities through the app, but those appointments will need to be booked by a VA scheduler.
VA Mobile is a program to improve Veterans’ health by providing technologies to expand care beyond the traditional office visit. As part of VA Mobile, VA is releasing a series of secure apps that take advantage of the popularity of wireless technologies to support Veterans, Caregivers and VA care teams.
No. VA created the VA Launchpad to house all mobile apps that connect to VA’s electronic health record. By signing into the VA Launchpad once, you can access multiple apps from one location—without having to log into each one individually.
A Quick Start Guide, Slideshow and User Manual for the VAR App are available at mobile.va.gov/appstore.

You should never use this app in an emergency. If you encounter an emergency, call your local medical center or dial 911. If you are in crisis, call 1-800-273-8255, and Press 1 or chat online to receive confidential support 24 hours a day, 7 days a week, 365 days a year.

If you need assistance with the VAR App, contact the app training point of contact at your local VA Medical Center or dial 1-877-470-5947 to speak with a VA representative. The Help Desk is open weekdays from 7 a.m. to 7 p.m. CT. For TTY assistance, dial 711.

If you have questions about your DS Logon account, visit mobile.va.gov/dslogon or dial 1-800-983-0937 for assistance.
Additional information about other available VA apps can be found on mobile.va.gov/appstore as well as mobile.va.gov in the VA Mobile Apps General FAQs.


Help Desk
VA Care Teams: (844) 482-6624
Veterans: (877) 470-5947
Weekdays 7 a.m.-7 p.m. (CT)

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420