icon app - Google Duo
Average: 3.6 (5 votes)

3rd Party App Disclaimer*: This is a 3rd Party COVID related tool that VA has approved as okay to use. This app is a commercial app that is not maintained by VA. If you need help with this app, please contact the app's developer: Google, LLC.

3rd Party* Google Duo is a video calling app to use if patient and provider are not on the same device type, for example, when calling from iPhone to Android phone or vice-versa. Google Duo works on smartphones and iPad, and on the web.


  • Group Calling Bring together your care team and patient, even when you're apart, with group calling. Duo now supports up to 8 people in a group video call.
  • Works Cross-Platform Duo works on iPhone, iPad, Mac, and other mobile platforms so you can call using just one app.
  • Low Light Mode Duo lets you make video calls even in poor lighting conditions.
  • Video Messaging Short on time or your care team or patient can’t pick up? Leave a personalized video message.
  • Voice Calling Make voice-only calls to your care team or patient when you can’t chat over video.
  • High quality video calling app
  • Call on any smartphone
  • Start group calls with up to 8 people
  • Preview incoming calls with Knock Knock
  • Encrypted for privacy

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If you have technical trouble using this app, please contact the VA Mobile Health Help Desk for Veterans at (877) 470-5947 and VA Care Teams at (844) 482-6624, Monday through Friday 7 a.m. - 7 p. m. CT for TTY assistance, dial 711.

Any information you enter here is anonymous and is collected for analysis and improvement of VA applications. This feedback section is not a venue for communication of an urgent medical nature or to obtain immediate technical support.

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Help Desk
VA Care Teams: 844-482-6624
Veterans: 877-470-5947
Weekdays 7:00 a.m. to 7:00 p.m. CT
Saturdays 7:00 a.m. to 7:00 p.m. CT

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

  • (877) 470-5947 (Weekdays 7am - 7pm CT and Saturdays 7am - 7pm CT)
VA Providers