icon app - Google Duo
Average: 3.2 (19 votes)

Third-party/Non-VA app Disclaimer: This app is not maintained by VA.
Need help with this mobile app? Contact the app's developer: Google, LLC.

Google Duo is a video calling app to use if patient and provider are not on the same device type, for example, when calling from iPhone to Android phone or vice-versa. Google Duo works on smartphones and iPad, and on the web.


  • Group Calling Bring together your care team and patient, even when you're apart, with group calling. Duo now supports up to 8 people in a group video call.
  • Works Cross-Platform Duo works on iPhone, iPad, Mac, and other mobile platforms so you can call using just one app.
  • Low Light Mode Duo lets you make video calls even in poor lighting conditions.
  • Video Messaging Short on time or your care team or patient can’t pick up? Leave a personalized video message.
  • Voice Calling Make voice-only calls to your care team or patient when you can’t chat over video.
  • High quality video calling app
  • Call on any smartphone
  • Start group calls with up to 8 people
  • Preview incoming calls with Knock Knock
  • Encrypted for privacy

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Health Resource Center Help Desk: 877-470-5947
  • For Veterans needing assistance with all apps — except VA Video Connect
  • Weekdays 8 a.m. to 8 p.m. ET
Office of Connected Care Help Desk: 866-651-3180
  • For VA Care Teams needing assistance with telehealth and all apps
  • For Veterans needing assistance with VA Video Connect
  • 24 hours a day, 7 days a week

Correspondence Address
VHA Office of Connected Care (12CC)
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420