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App icon- DS Logon Education

DS Logon Education

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If you are a Veteran, the DS Logon Education App helps you learn about DS Logon accounts. DS Logon stands for Department of Defense Self-Service Logon, and is a secure logon ID created by the Department of Defense (DoD) to increase the level of security for users of various VA and DoD websites. In today's internet age, the security around Personally Identifiable Information (PII) and Personal Health Information (PHI) is critical, and DS Logon is meant to act as a strong and secure logon ID that is easy to use and maintain throughout VA and the DoD.

PLEASE NOTE: The app is undergoing maintenance and will be available in early 2018.

PLEASE NOTE: DS Logon Education is a web app that can be bookmarked on your mobile device. Read the instructions here.

Features:

  • Get answers to commonly asked questions about DS Logon accounts
  • Troubleshoot DS Logon issues
  • Link to resources to test your DS Logon account, determine if you have a DS Logon account, create a Level 1 (Basic) DS Logon account, upgrade to a Level 2 (Premium) DS Logon account and reset usernames and passwords
  • DS Logon Education App’s Core Features

    The app allows you to learn more about DS Logon accounts. With the app, you can link to resources to determine if you have a DS Logon account, create a Level 1 (Basic) DS Logon account, upgrade to a Level 2 (Premium) DS Logon account, reset usernames and passwords, and more. You can also access built-in help for using the app and connect to help desk support.

  • Information

    Get answers to commonly asked questions about DS Logon accounts.

  • Execution

    Link to resources to test your DS Logon account.

  • Resolution

    Troubleshoot DS Logon issues by accessing guidance.

The Department of Veterans Affairs (VA) DS Logon Education App helps Veterans learn more about DS Logon accounts. With the app, you can link to resources to determine if you have a DS Logon account, create a Level 1 (Basic) DS Logon account, upgrade to a Level 2 (Premium) DS Logon account, reset usernames and passwords, and more.

DS Logon stands for Department of Defense Self-Service Logon, and is a secure logon ID created by the Department of Defense (DoD) to increase the level of security for users of various VA and DoD websites beyond simple usernames/passwords. In today's internet age, the security around Personally Identifiable Information (PII) and Personal Health Information (PHI) is critical, and DS Logon is meant to act as a strong and secure logon ID that is easy to use and maintain throughout the DoD and VA.

There are currently two types of DS Logon accounts. A DS Logon Level 1 (Basic) Account provides limited access to features on some websites. However, a DS Logon Level 2 (Premium) Account is required before you can view your personal data in VA and DoD systems.

Anyone can use the DS Logon Education App to link to resources to test if you have a DS Logon, the level you have, and whether your account is active. However, some features within the app—such as accessing applications on the VA Launchpad—will only be available if you have a DS Logon Level 2 (Premium) Account.
Here are the main features in the app, which are accessible via the eight tabs across the top of the screen:
  • Home – Return to the Home screen at any time.
  • Information – Get answers to commonly asked questions about DS Logon accounts.
  • Execution – Link to resources to test your DS Logon account.
  • Resolution – Troubleshoot DS Logon issues.
  • Contact Us – Access the number for the Mobile Help Desk.
  • About – Access application specific information.
  • Help – Learn how to use the DS Logon Education App.
  • Launchpad – Access the VA Launchpad.
On the Home screen, you will also see the same Information, Execution and Resolution features that you can access from the eight tabs at the top of the screen.
Get answers to commonly asked questions about DS Logon accounts. There are two ways you can access the Information feature in the DS Logon Education App:
  • On the Home screen, go to the Information section. Tap Information – Read more.
  • Tap the Information tab at the top of the screen.
You will go to the Information screen, where you will see a list of commonly asked questions about DS Logon accounts that are broken down into two sections: basic information and additional information. Tap on the question to expand the answer below. To collapse the answer after you’ve finished reading it, tap the question again.
Test your DS Logon account. There are two ways you can access the Execution feature in the DS Logon Education App:
  1. On the Home screen, go to the Execution section. Tap Execution.
  2. Tap the Execution tab at the top of the screen.
You will go to the Execution screen, where you can:
  • Test your DS Logon access – Tap Test Access. You will be directed to another website to validate your credentials, identify your DS Logon access level, upgrade the level, identify issues or register for a DS Logon account.
  • Get diagnostic assistance – You will see a list of questions related to testing your account. Tap on the question to expand the answer below. To collapse the answer after you’ve finished reading it, tap the question again.
Troubleshoot DS Logon issues by accessing guidance. There are two ways you can access the Resolution feature in the DS Logon Education App:
  1. On the Home screen, go to the Resolution section. Tap Resolution – Read more.
  2. Tap the Resolution tab at the top of the screen.
You will go to the Resolution screen, where you will see a list of commonly asked questions about DS Logon issues. Tap on the question to expand the answer below. To collapse the answer after you’ve finished reading it, tap the question again.
Built-in Help: The DS Logon Education App has a built-in help section to explain the app’s features. At the top of the screen, tap Help. You will go to a Help screen, where you will see a list of frequently asked questions. Tap on the question to expand the answer below. To collapse the answer after you’ve finished reading it, tap the question again.

Additional Training Materials for the app: More resources, such as a User Manual and Slideshow, can be found on the VA App Store. Visit mobile.va.gov/appstore, and search for the app to access the resources.

Help Desk Information: If you need help with the DS Logon Education App, dial 1-877-470-5947 to speak with a VA representative. The Help Desk is open weekdays from 7 a.m. to 7 p.m. CT. For TTY assistance, dial 711.
Additional information about other available VA Apps can be found on mobile.va.gov/appstore as well as mobile.va.gov in the VA Mobile Apps General FAQs.

If you have technical trouble using this app, please contact the VA Mobile Health Help Desk for Veterans at (877) 470-5947 and VA Care Teams at (844) 482-6624, Monday through Friday 7 a.m. - 7 p. m. CT for TTY assistance, dial 711.

Help Desk
VA Care Teams: (844) 482-6624
Veterans: (877) 470-5947
Weekdays 7 a.m.-7 p.m. (CT)

Correspondence Address
VA Mobile Health
VHA Office of Connected Care (10P8), 375AA
U.S. Department of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420

Veterans
  • (877) 470-5947 (Weekdays 7am - 7pm CT)
VA Providers